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SignificationActivityComments

1




1

Card issuer temporarily not available

Please try again later.

Details

2

Authorization declined

Decline purchase

Details

4

Card not approved

Decline purchase

Details

5

Authorization declined

Decline purchase

Details
7

Card is not allowed. Card is blocked.

Decline purchase

Details

12

Transaction invalid

Decline purchase


13

Limit exceeded

Decline purchase


14

Invalid card

Decline purchase


21

Activity not processed

Time for Capture after PreAuthorization has been exceeded (among other things)


30

Format Error in request message (e.g. CVC missing).

 


31

Invalid card type

Change card type


33

Expiry date invalid, incorrect or in the past

Correct expiry date


34

Manipulation suspected

Decline purchase


43

Card stolen

Decline purchase


51

Limit exceeded or account balance insufficient

Decline purchase


55

Incorrect secret code / Wrong PIN

Decline purchase


56

Card unknown

Decline purchase


57

Cancelation: Wrong card has been used as for original authorization

Decline transaction


58

Terminal ID unknown

Contact PAYONE please.


60

Card acceptor must contact the acquirer

Decline purchase


61

Card blocked

Decline purchase


62

Card cancelled

Decline purchase


63

Required CVC code not specified or not valid

Specify/change CVC


64

Authorization amount differs from reserved amount.

 


65

Card has been used too often

Decline purchase


80

Amount no longer available

Reservation period has elapsed. Please repeat preauthorization


91

Card issuer temporarily not available

Temporary problem


100




101

The authorisation has expired.

Restart entire process.


102

Authorisation denied.

 


103

Transaction could not be completed successfully.

Customer is to select an alternative method of payment.


104

Customer could not pay.

Transaction rejected.


105

The customer has to be redirected to Wallet Provider in order to select a new payment method.

Redirect customer to Wallet Provider


106

The order has expired.

Close order


107

Risk assessment has denied this transaction.

 


108

The transaction has already been completed.

 


109

Transaction (credit) denied

The refund was rejected.


110

Problem with mandate of customer at external service provider.

See external Message and contact external service provider or customer.


111

The customer has not yet completed the wallet transaction at the external payment provider.

 


112

Account is locked or inactive (at the external payment provider)

 


200




201

The transaction was denied by iDEAL.

 


202

The transaction was denied by PostFinance.

 


250




250

SEPA mandate does not exist

Please add SEPA mandate


251

SEPA mandate not confirmed

Please confirm SEPA mandate


252

SEPA mandate parameter not valid or missing

Incorrect SEPA mandate parameter


253

SEPA configuration error

Contact PAYONE please.


254

Request not supported for this SEPA configuration

 


255

SEPA mandate place of confirmation missing

Please add place of SEPA mandate confirmation


300




301

Amount for this payment method too low

Change amount


303

Capture amount does not match financing amount

Change amount


304

Parameter Token is expired

 


305

Customer has not yet completed the transaction

 


306

Transaction already has customer payments

 


307

Financing Provider does not secure this transaction

Change payment type


308

Parameter {settleaccount{ does not fit to payment type financing

Change value for Parameter {settleaccount}


350




350

Payment guarantee has expired

 


351

Payment guarantee has been rejected

 


700




701

Payment denied after BIN check

Decline purchase


702

Payment was denied because of the BIN country

Decline purchase


703

Payment denied after IP check

Decline purchase


704

Payment was denied because of the IP country

Decline purchase


710

Payment denied after POS check

Decline purchase


721

Payment denied after Velocity IP check

Decline purchase


722

Payment denied after Velocity card number check

Decline purchase


723

Payment denied after Velocity account number check

Decline purchase


724

Payment denied after Velocity e-mail check

Decline purchase


731

Payment rejected by the Blacklist-IP-Check

 


732

Payment rejected by the Blacklist-Cardpan-Check

 


733

Payment rejected by the Blacklist-Bankaccount-Check

 


734

Payment rejected by the Blacklist-Email-Check

 


800




872

Pseudo card PAN not found

 


875Cardtype can not be detected automatically via BIN.

876

AVS mismatch: The address provided does not match billing address of card holder.

Decline purchase


877

Invalid card number (Luhn check for this PAN incorrect)

Correct card number


878

Invalid card number (syntax check for this PAN incorrect)

Correct card number


879

CVC2 code incorrect length or incorrect syntax

Correct CVC2


880

Card type does not correspond with card number

Select different card type


881

Bank details cannot be used for online banking.

 


882

Bank type not supported

Select different bank type


883

The account number is invalid for this sort code

Decline purchase


884

The sort code is invalid

Decline purchase


885

Bank is not supported by giropay

 


886

Online transfer type not supported

Select different online transfer type


887

Invalid BIC

 


888

Invalid IBAN

 


889

Country of the BIC not supported.

 


890

Payment declined due to current risk setting

Decline purchase


891

Debtor limit exceeded, payment refused

Decline purchase


892

Country of the account not supported.

 


894

account data incomplete: account holder name missing or invalid

Correct the account holder name


895

account data incomplete: street missing or invalid

Correct the street name


896

account data incomplete: zip missing or invalid

Correct the postal code


897

account data incomplete: city missing or invalid

Correct the city name


900




900

Internal error

Contact PAYONE please.


901

Configuration error

Contact PAYONE please.


902

Unknown error with external service provider.

Contact PAYONE please.


903

No connection to external service provider possible (timeout, breakdown)

Contact PAYONE please.


904

Temporary error

Please try again later.


905

Merchant authentication / authorization at service provider failed

Correct authentication data at service provider, please.


906

Refund amount too high

Amount exceeds the original amount or remaining sum too low


907

Sequence no incorrect

Select different sequence number


908

Capture amount too high

Amount exceeds the original amount or remaining sum too low


909

Database connection failed

Contact PAYONE please.


910

Currency does not correspond with the referenced payment process

Change currency


911

Reference number already exists

Change reference number


912

Reference number does not correspond with the referenced payment process

Change reference number


913

Referenced payment process (txid) not found

Enter different txid


914

Referenced clearingsubtype (financingtype, onlinebanktransfertype, wallettype) not avaliable for this channel

Please use another way of payment


915

Refund not possible

The connector settings do not allow a refund


916

Amount error

Amount incorrect sign or zero


917

Refund limit exceeded

Contact PAYONE please.


918

Upper or lower limit amount exceeded

Contact PAYONE please.


919

Limit revenue exceeded

Contact PAYONE please.


920

MaxPayoutAmount exceeded

Reduce amount


921

Account balance insufficient

 


922

Unknown account

 


923

Payment type not available for this currency or card type

Set correct currency, type of payment, type of card, type of account or portalid


924

Test mode not available

Contact PAYONE please.


925

Live mode not available

Contact PAYONE please.


926

Incorrect mode for the referenced payment process

Change mode (live/test)


927

No refund connector.

Contact PAYONE please.


928

Article with itemtype prepaid not allowed in this request

 


929

If the request contains articles with itemtype prepaid, the amount must be 0

 


930

Connection does not support value of {recurrence}

change {recurrence}


931

Request does not support type of payment

Activity not possible for this type of payment


932

Collection not possible for this type of payment

Activity not possible for this type of payment


933

Multiple partial capture not supported for this method of payment

Change method of payment


934

Multiple partial capture not enabled

Contact PAYONE please.


935

Amount for multiple partial capture cannot be 0

 


936

Authorisation without incoming payment not possible for this type of payment

 


937

settleaccount does not fit to capturemode

Change settleaccount or capturemode


938

Voucher is not supported by this payment type

Remove voucher from aticle list


939

The amount of a prepaid article must be negative.

 


940

Currency or cardtype not available at external service provider.

Contact external service provider please.


941

Feature referenced Transaction is not enabled at service provider.

Contact service provider and request missing feature, please.


944

Amount too small

 


945

Amount too high

 


950

Desired status change not possible for this payment process

Please try again later.


951

The maximum number of actions for this txid has been reached

 


952

The Transaction was already completed.

 


960

Target payment process (txid) not found

Transfer not possible


961

No incoming transfer found for this payment process

 


962

Transferable amount not available

Amount too big or too small.


970

Operation was cancelled by the user.

 


971

The user has not finished his action in given time.

 


972

Transaction has expired

 


973

Minimum age not reached

 


974

The request was rejected because of an unexpected request order. The sequence of the requests should be checked.

 


975

Transaction refused. The payment type you selected is not available for B2B transactions.

 


980

The transaction cannot complete successfully.

Try to authorize the payment via asynchronous mode.


981

Payment declined by third party.

Payment method not available for this transaction. Customer needs to choose other payment method.


982

Payment rejected by third party.

Please start new payment transaction.


983

Payment failed at third party.

Please try the request again.


984

Payment rejected by third party.

Customer equals merchant.


985

Payment rejected by third party.

Please show wallet widget to let customer change the paymentmethod.


986

Payment rejected by third party.

Customer needs to choose a paymentmethod.


987

Payment rejected by third party.

Customer needs to choose a shippingaddress.


990

Maintenance work

Please try again later.


991

Maintenance work at external service provider.

Please try again later.


992

Please use only the test data from the documentation

 


1000




1000

Parameter faulty or missing

 


1001

Parameter {clearingtype} faulty or missing

 


1002

Parameter {param} faulty

 


1003

Parameter {reference} faulty or missing

 


1004

Parameter {processing_time} faulty

 


1005

Parameter {currency} faulty or missing

 


1006

Parameter {due_time} faulty

 


1007

Parameter {add_paydata} faulty or missing

 


1008

Parameter {txid} faulty or missing

 


1009

Parameter {sequencenumber} faulty or missing

 


1010

Parameter {mode} faulty or missing

 


1011

Parameter {workorderid} incorrect or missing

 


1012

Parameter {api_version} incorrect or missing

 


1013

Parameter {clearingsubtype} incorrect

 


1016

Parameter {amount} faulty or missing

 


1018

Parameter {max_payout_amount} faulty

 


1023Parameter {transaction_param} faulty or missing

1024

Parameter {booking_date} faulty

Check format


1025

Parameter {document_date} faulty

Check format


1031

Parameter {settleaccount} faulty

 


1032

Parameter {capturemode} faulty

 


1035

Parameter {transactiontype} faulty or missing

 


1036

Parameter {customer_is_present} faulty or missing

 


1037

Parameter {recurrence} faulty or missing

 


1041

Parameter {successurl} faulty or missing

 


1042

Parameter {backurl} faulty or missing

 


1043

Parameter {errorurl} faulty or missing

 


1055

Parameter {financingtype} faulty or missing

 


1065

Parameter {onlinebanktransfertype} faulty or missing

 


1071

Parameter {xid} faulty or missing

 


1072

Parameter {storecarddata} faulty or missing

 


1073

Parameter {pseudocardpan} faulty or missing

 


1074

Parameter {cardissuercountry} faulty or missing



1075

Parameter {cardissuenumber} faulty or missing

 


1076

Parameter {cardtype} faulty or missing

 


1077

Parameter {cardexpiredate} faulty or missing

 


1078

Parameter {cardpan} faulty or missing

 


1079

Parameter {cardcvc2} faulty or missing

 


1080

Parameter {bankaccountholder} faulty or missing

 


1081

Parameter {bankbranchcode} faulty or missing

 


1082

Parameter {bankcountry} faulty or missing

 


1083

Parameter {bankaccount} faulty or missing

 


1084

Parameter {bankcode} faulty or missing

 


1085

Parameter {bankgrouptype} faulty or missing

 


1086

Parameter {bankcheckdigit} faulty or missing

 


1087

Parameter {BIC} faulty or missing

 


1088

Parameter {IBAN} faulty or missing

 


1089

Parameter {elvtype} faulty or missing.

 


1090

Parameter {shippingprovider} faulty or missing

 


1091

Incomplete or missing bank-data. Define {bankaccount} or {iban}.

 


1095

Parameter {wallettype} faulty or missing

 


1096

Parameter {cashtype} incorrect or missing

 


1100

Parameter {mandate_identification} faulty or missing

 


1101

Parameter {mandate_status} faulty or missing

 


1102

Parameter {mandate_dateofsignature} faulty or missing

 


1103

Parameter {mandate_sequencetype} faulty or missing

 


1104

Parameter {mandate_language} faulty or missing

 


1110

Parameter {bankaccountholder_firstname} faulty or missing

 


1111

Parameter {bankaccountholder_lastname} faulty or missing

 


1112

Parameter {bankaccountholder_street} faulty or missing

 


1113

Parameter {bankaccountholder_zip} faulty or missing

 


1114

Parameter {bankaccountholder_city} faulty or missing

 


1115

Parameter {bankaccountholder_country} faulty or missing

 


1116

Parameter {bankaccountholder_email} faulty or missing

 


1117

Parameter {bankaccountholder_company} faulty or missing

 


1200




1201

Parameter {encoding} faulty or missing

 


1202

Parameter {request} faulty or missing

 


1203

Parameter {mid} faulty or missing

 


1204

Parameter {aid} faulty or missing

 


1205

Parameter {portalid} faulty or missing

 


1206

Parameter {key} faulty

 


1208

Parameter {responsetype} faulty

 


1300

Parameter {customerid} faulty

 


1301

Parameter {firstname} faulty or missing

 


1302

Parameter {lastname} faulty or missing

 


1303

Parameter {company} faulty or missing

 


1310

Parameter {userid} faulty

 


1311

Parameter {street} faulty or missing

 


1312

Parameter {streetnumber} faulty or missing

 


1313

Parameter {streetname} faulty or missing

 


1314

Parameter {addressaddition} faulty or missing

 


1321

Parameter {zip} faulty or missing

 


1331

Parameter {city} faulty or missing

 


1337

Billing address faulty or missing

 


1338

Parameter combination {city} and {state} faulty or missing

 


1339

Parameter {state} faulty or missing

State unknown or incorrect state


1340

Parameter {country} faulty or missing

Does not correspond with ISO 3166


1341

Parameter {language} faulty or missing

Does not correspond with ISO 639


1343

Parameter {birthday} faulty or missing

 


1344

Parameter {telephonenumber} faulty or missing

 


1345

Parameter {personalid} faulty or missing

 


1346

Parameter {gender} faulty or missing

 


1350

Parameter {email} faulty or missing

 


1367

Parameter {shipping_street} faulty or missing

 


1368

Parameter {shipping_company} faulty or missing

 


1369

Parameter {shipping_state} faulty or missing

Shipping state unkown or wrong country


1370

Parameter {shipping_country} faulty or missing

Shipping country unkown or wrong


1371

Parameter {shipping_addressaddition} faulty or missing

 


1372

Parameter {shipping_zip} faulty or missing

 


1373

Parameter {shipping_city} faulty or missing

 


1374

Parameter combination {shipping_city} and {shipping_state} faulty or missing

 


1375

Shipping address faulty or missing

 


1380

Parameter {ip} faulty or missing

 


1381

Parameter {use_customerdata} faulty or missing

 


1382

Parameter {businessrelation} incorrect or missing or combination with {consumerscoretype} not allowed

 Please check SA - Verification / Scoring Requests


1390

Parameter {delete_carddata} faulty or missing

 


1391

Parameter {delete_bankaccountdata} faulty or missing

 


1421

Parameter {exiturl} faulty or missing

 


1432

Parameter {checktype} faulty or missing

 


1433

Parameter {scoretype} faulty or missing

 


1434

Parameter {consumerscoretype} faulty or missing

 


1435

Parameter {addresschecktype} faulty or missing or combination with {consumerscoretype} not allowed

Please check SA - Verification / Scoring Requests


1450Parameter {md_scheme} incorrect or missing

1451Parameter {md_version} incorrect or missing

1452Parameter {md_content} incorrect or missing

1471

Parameter {phone_prefix} incorrect or missing

 


1472

Parameter {phone_number} incorrect or missing

 


1473

Parameter {pin} incorrect or missing

 


1475

Parameter {type} incorrect or missing

 


1501

Parameter {reminderlevel} faulty or missing

 


1502

Parameter {remindertime} faulty or missing

 


1503

Parameter {sendreminder} faulty or missing

 


1504

Parameter {failedcause} faulty or missing

 


1609

List of articles too long

Shorten list of articles


1610

Article list faulty or incomplete

 


1611

Parameter {id[n]} faulty or missing

 


1612

Parameter {pr[n]} faulty or missing

 


1613

Parameter {no[n]} faulty or missing

 


1614

Parameter {va[n]} faulty or missing

 


1615

Parameter {sd[]} faulty or missing

 


1616

Parameter {ed[]} faulty or missing

 


1617

Parameter {it[]} faulty or missing

 


1618

Gross-amount of an item trespass the maximum

 


1631

Parameter {invoice_title} faulty or missing

 


1632

Parameter {invoice_deliverymode} faulty or missing

 


1633

Parameter {invoice_deliverydate} faulty or missing

 


1634

Parameter {invoice_deliveryenddate} faulty or missing

 


1650

Parameter {file_reference} faulty or missing

 


1651

Parameter {file_type} faulty or missing

 


1652

Parameter {file_format} faulty or missing

 


1700




1700

Parameter {action} faulty or missing

 


1705

Parameter {accessid} faulty or missing

 


1706

Parameter {access_price} faulty or missing

 


1707

Parameter {access_aboprice} faulty or missing

 


1708

Parameter {access_expiretime} faulty or missing

 


1709

Parameter {access_period} faulty

 


1710

Parameter {access_aboperiod} faulty

 


1711

Parameter {access_starttime} faulty or missing

 


1712

Parameter {access_canceltime} faulty or missing

 


1713

Parameter {access_vat} faulty or missing

 


1721

Parameter {productid} faulty or missing

 


1723

Parameter {id_trail} incorrect or missing.

 


1724

Parameter {no_trail} (quantity) faulty or missing

 


1725

Parameter {pr_trail} (price) faulty or missing

 


1726

Parameter {de_trail} (description) faulty or missing

 


1727

Parameter {va_trail} (VAT rate) faulty or missing

 


1728

Parameter {period_unit_trail} faulty or missing

 


1729

Parameter {period_length_trail} faulty or missing

 


1730

Parameter {id_recurring} incorrect or missing.

 


1731

Parameter {no_recurring} (quantity) faulty or missing

 


1732

Parameter {pr_recurring} (price) faulty or missing

 


1733

Parameter {de_recurring} (description) faulty or missing

 


1734

Parameter {va_recurring} (VAT rate) faulty or missing

 


1735

Parameter {period_unit_recurring} faulty or missing

 


1736

Parameter {period_length_recurring} faulty or missing

 


1737

No item data found for initial term.

 


1738

No item data found for subsequent term.

 


1739

Parameter {amount_trail} faulty or missing

 


1740

Parameter {amount_recurring} faulty or missing

 


1753

The indicated total price of all articles from the initial term did not correspond with the amounts of the individual items.

 


1754

The indicated total price of all articles from the subsequent term did not correspond with the amounts of the individual items.

 


1755

Incomplete item data for the initial term.

 


1756

Incomplete item data for the subsequent term.

 


1757

Incomplete time definition for the initial term.

 


1758

Incomplete time definition for the subsequent term.

 


1759

For more than one item position in the initial term the price cannot be transmitted without items.

 


1760

For more than one item position in the subsequent term the price cannot be transmitted without items.

 


1761

Parameter {ti_trail} faulty or missing

 


1762

Parameter {ti_recurring} faulty or missing

 


1800




1810

Parameter {vaccountname} faulty or missing

 


1811

Parameter {vreference} faulty or missing

 


1813

Parameter {settleperiod} faulty or missing

 


1814

Parameter {settletime} faulty or missing

 


1815

Parameter {settle_period_unit} faulty or missing

 


1816

Parameter {settle_period_length} faulty or missing

 


1817

Parameter {payout_open_balance} faulty or missing

 


1999

Parameter {ecommercemode} faulty or missing

 


2000




2001

Channel not enabled for this payment portal

Contact PAYONE please.


2002

Request not supported by activated channel

Contact PAYONE please.


2003

MerchantID not found or no rights

Change MerchantID


2004

SubAccountID not found or no rights

Change SubAccountID


2005

PortalID not found or no rights

Change PortalID


2006

Key incorrect

Change key


2007

Hash incorrect

Change hash


2008

Invalid request - invalid parameter

 


2009

Too many API parameters

Reduce number of parameters


2010Request limit reachedYou have 100 requests in mode test per 24 hours. This limit has been reached.

2011

Parameters from different API versions cannot be used simultaneously.

 


2012

Parameters conflict in request or do not match

Check parameters and repeat request


2013

API-request contains invalid characters

Check Encoding and do not use control characters.


2014

HTTP-Header [Accept: application/json] incorrect or missing

 


3000




3000

Function not available

 


3001

Parameter getusertoken invalid. Valid values are yes/no

 


3002

A user-id or a customer-id must be set.

 


3003

Usertoken not found.

The usertoken was not found. It is either not present or expired.


3004

The usertoken is not allowed within the current request.

The usertoken is not allowed within the current request.


3005

Usertoken and Userid are not to be transmitted simultaniously.

The use of usertoken and userid is mutually exclusive.


3006

The usertoken has a wrong format.

The usertoken transmitted is faulty. It should have a length of 24chars and should consist of alphanumerical characters including the .


3007

The transmitted customerid is not allowed.

You are already using the transmitted customerid.


3008

The desired customer is already present.

The customer to create is already present, you probably used a token generated by yourself.


3009

The customer does not exist.

Tht customer identified by the token does not exist.


3010

The modes do not match.

The modes of request and dataset have to match. They need to be either test or live.


3200

Customer not found or insufficient privileges

Change customer number


3301

Bank data cannot be deleted, order prevailing

 


3302

Bank data cannot be deleted, VirtualAccount not balanced

 


3303

Card data cannot be deleted, order prevailing

 


3304

Card data cannot be deleted, VirtualAccount not balanced

 


4000




4001

Address check not enabled

 


4002

Type of address check not enabled

 


4010

Country not supported

Cancel or continue without address check


4011

Country not supported

Cancel or continue without consumer score check


4041

Address not found

 


4042

Address not unique

 


4051

City not found

Change city


4052

City ambiguous

Address correct, however it could not be corrected.


4053

Street not found

Change street, post code or city


4054

Street ambiguous

Address correct, however it could not be corrected.


4055

Wrong post office box number

Change post office box number


4056

Street number error

Change street number


4057

Overseas address

No reference could be found for the submitted address.


4058

Street invalid

Change street


4101

Consumer score check not enabled

 


4102

Scoretype incorrect

 


4110

No information - no hits

Change request data


4112

No information - too many hits

Provide more specific request data


4113

No information - manual post-processing required

Processing not possible


4114

Information is blocked at external service provider

Processing not possible


4200

Merchant does not participate in the 3D Secure procedure

Continue payment process without 3-D Secure


4201

Request is not supported by payment portal typee

Change payment portal


4208

Card does not participate in 3D Secure

Continue payment process


4209

PaRes Check not necessary

Cancel payment process


4210

3D Secure error

Continue payment process without 3-D Secure


4211

PaRasCheck error (status=A).

Continue with 3DS (ECI06)


4212

PaRasCheck error (status=U).

Continue without 3DS (ECI07)


4213

PaRasCheck error (authentication failed).

Cancel


4214

3D Secure transaction requires XID.

Cancel activity


4215

Indicated ECI mode not supported by 3D Secure

Cancel activity


4216

XID not found.

Cancel activity


4217

3D Secure authentication not completed yet

Booking declined


4218

3D Secure authentication failed

Booking declined


4219

Successful 3D Secure authentication required

Booking declined


42203-D Secure configuration incompleteContact PAYONE please.

4302

Check type incorrect

Change check type


4743

Callback: Country not supported

Cancel or continue without callback


4744

Callback: Prefix disabled

Only use local or mobile numbers


4745

Callback: Number incorrect

Area code or base number incorrect


5000




5050

Dunning level cannot be set

Dunning status does not allow setting a new dunning level


5052

Error on repeated sending of a reminder.

Please try again later


5054

Dunning date could not be set

 


6000




6032

Invoice not found

 


6500

File not found

Check reference, format, type


6501

File not unique

Check reference, format, type


6502

Service temporarily unavailable

Please try again later.


7000




7004Credential on file token not foundPlease create a token first.

7005

Access ID not found or no rights

 


7008

Contract expiry date in the past or before the start date

 


7011

Contract start date in the past

 


7012

Term of contract has already started

 


7021

ProductID not found or no rights

 


7030

Operation not allowed under current access status.

 


7040

The total amount of the items in the initial term equals 0.

 


7041

The total amount of the items in the subsequent term equals 0.

 


7042

The property {InvoiceAppendix} does not have the correct data type.

 


7043

The IP address does not have the correct data type.

 


8000




8010

VirtualAccountName already used for another customer

Select different name or select correct customer.


8011

Reference number (virtual account) already exists

Change reference number


8020

Currency does not correspond with the virtual account

Change currency


8030

Portal ID does not correspond with the virtual account.

Change portal ID


8040

Mode does not correspond with the virtual account.

Change mode


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