Editing the orders
Orders placed via the PAYONE Extension for WooCommerce are listed as usual in the order overview of WooCommerce. Order processing differs depending on the authorization method used to process the order.
Orders placed using the authorization method "Preauthorization" are given the status "On Hold" after the order has been placed.
Only a status change to "Processing" activates the claim on the PAYONE platform and initiates (where possible) the collection of funds. Set the status to "Processing" and click on the blue "Update" button on the right.
The collection is then initiated on the PAYONE platform and acknowledged in the order notes:
Possible errors can also be found in the Order Notes.
| UI Text Box|
Reserved payments are not reserved indefinitely. You should therefore take care to set orders to "Processing" in good time after a preauthorization and thus collect the payment or write the claim. Here are some (non-binding) guide values for the validity of the reservation:
Credit card - 7 days (sometimes longer, varies from bank to bank)
PayPal - 29 days
PAYONE Secure Purchase on Account - 28 Days
Credit notes use the familiar WooCommerce credit note process. A click on the button "Refund" in the order opens the menu for credit notes:
Here you can enter the amount credited and a reason. Important: "Refund manually" does not credit the money on the payment method, but only in WooCommerce. Use this option only if you do not want to transfer money back or if you use other ways than the PAYONE platform.
| UI Text Box|
Due to limitations in the way that WooCommerce manages orders, the shop's standard tax rate for the entire credit amount is always transferred for credit notes with shopping basket transfer. This is especially important when the PAYONE platform takes care of document dispatch for you. This is the case, for example, with the PAYONE Safe Invoice payment method.
However, if you wish to credit a shopping cart that contains items with different tax rates or mixed tax rates, please use the credit function in the PAYONE Merchant Interface. There you have the option of creating individual shopping basket items together with the tax rate, which are then displayed correctly on the document.