Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.

The following sections contain information on the typeWelcome to the PAYONE documentation platform. In the following, we will provide you with information about nature, scope and purposes of processing your personal data as well as and your rights. This information applies to the website https://docs.payone.comNeedless to say,

You can rest assured that we process your personal data exclusively within the framework of the as mandated by statutory data protection lawprovisions. Data But data protection is , however, more than just a legal obligation for us: integrated . In fact, data protection in practice is the sign of a customer-oriented quality feature and is the top our highest priority at PAYONE.

Controller: PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt am Main, Germany
Legal representative: CEO

Managing Directors: Niklaus Santschi, Frank Hartmann, Björn Hoffmeyer, Roland Schaar

Chairman of the supervisory boardSupervisory Board: Ottmar Bloching
Data protection officer: Axel Moritz Data Protection Officer of PAYONE GmbH, Lyoner Straße Strasse 9, 60528 Frankfurt am Main, Germany, privacy@bspayone

Categories of personal data processed by us:Purpose of processing:Legal basis:Period of storage:

Server log data:

IP address, website usage data (log data


about website access or file


access, e.g. name of the


file accessed, date and time of


access, amount of data transferred

data volume

) and device information (e.g. operating system, browser type and version), cookie information in session cookies

  • Network communication   communication
  • Security and functionality of the website
  • Error detection and troubleshooting
  • Section 6 Para 1 Cl. 1 (f) DGPR
  • Exp. Section. 6 Para 1 Cl. (a) and (b), Para 2 CL. (b) e-privacy regulation (from 2019 onwards)
  • 7 days
  • Insofar as

    § Art. 6 (1) 1 lit. f) GDPR.

    • The legitimate interest in the temporary storage of the log data (server log files) and session cookie information is in our interest for the efficient and secure provision of our website.

    7 days

    If further storage is required for


    evidence purposes,

    deletion shall take place after final clarification of the incident.

    Legitimate interest if legal basis exists = Art. 6 Para. 1 Cl. 1(f) GDPR

    The legitimate interest in the temporary storage of log data (server log files) is in our interest in an efficient and secure provision of our online offer. In addition, see the following notes on the web analysis and marketing tools usedr.

    the data will be deleted after the incident has been conclusively clarified

    Session cookies are deleted at the end of the browser session

    Plausible Analytics

    Plausible Insights OÜ, Västriku tn 2, 50403, Tartu, Estonia (Plausible Analytics Provider),  

    We use Plausible's privacy-friendly web analytics service to collect anonymous statistics about the use of our website. Based on anonymized data, the analysis does not allow any conclusions to be drawn about individual persons. The following data is processed:

    • Website URL
    • HTTP referrer
    • Browser version
    • Operating system
    • Device type
    • Country (the IP address is not stored)
    • Basic Analytics about Website usage
    The processing of the data is based on our legitimate interest in measuring the reach of our website (Art. 6 para. 1 p. 1 lit. f) GDPR).

    No personally identifiable data points are stored. Salted hashes are rotated daily.

    The data storage does not take place in the Plausible Cloud, but on our own server. You can find more information about Plausible at

    Data recipients

    Personal data is passed on to the following data recipients for the purpose of providing our website services: Hosting service providers, data center operators.

    Data Transfer To Third Countries

    Legal rights of the data subjects

    objectSection 15 Para 3 German Telemedia ActSection 38 Federal Data Protection Act (old)
     Currently applicable version of the Federal Data Protection Act (until 24 May 2018)GDPR (from 25 May 2018) Statutory data protection rightContentLegal Basis
    Right of accessSection 34 Federal Data Protection Act (old)Right to information about the processed personal data concerning you and further information relating to the data processing which concerns you (e.g. processing purposes, data recipients).Art. 15 GDPR
    Right to rectificationSection 35 Para 1 Federal Data Protection Act (old)Right to rectify inaccurate personal data relating to you or to complete incomplete personal data.Art. 16 GDPR
    Right to restriction of processing-Right to restrict the processing of personal data concerning you under certain conditions (e.g. contested accuracy of the data for the duration of the review).Art. 18 GDPR
    Right to Erasure ("Right to be forgotten")Right to erasure of personal data concerning you under certain conditions (e.g. cessation of purpose, revocation of consent).Art. 17 GDPR
    Right to objectRight to object to the processing of your personal data under certain conditions.Art. 21 GDPR
    Right to data portabilityRight to receive personal data prepared in a structured, widely used and machine-readable format in order to be able to transfer the data to another location or right to transfer the data directly to the other location, to the extent that this is technically feasible, under certain conditions.Art. 20 GDPR
    Right to lodge a complaint with a supervisory authority

    Right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data breaches the GDPR. For example, this may be the

    supervisory authority

    responsible for PAYONE:

    The Hesse Data Protection Commissioner, Gustav-Stresemann-Ring 1, 65189 Wiesbaden,

    Art. 57 Para 1(f), Art. 77 GDPR
    Right of withdrawalSection 28 Para 3a Federal Data Protection Act (old) (assumed in the Act)Right to withdraw your consent to the processing of your personal data at any time with future effect.Art. 7 Para 3 GDPR

     In order to exercise your  To assert the legal rights as of the data subject and for all other questions regarding data processing, please contact us in writing at the aforementioned write to the above address or send us an email to

    Additional Information About Data Processing

    Legal obligation to provide personal data:


    •  No
    •  Yes
    Does automated decision-making take place? No
    •  No
    •  Yes
    What is the source of the personal data? (if not provided by the data subject)Not relevant, as none of your personal data is obtained from third-party sources.