1

1

Card issuer temporarily not available

Please try again later.

2

Authorization declined

Decline purchase

4

Card not approved

Decline purchase

5

Authorization declined

Decline purchase

Card is not allowed. Card is blocked.

Decline purchase

12

Transaction invalid

Decline purchase

13

Limit exceeded

Decline purchase

14

Invalid card

Decline purchase

21

Activity not processed

Time for Capture after PreAuthorization has been exceeded (among other things)

30

Format Error in request message (e.g. CVC missing).

31

Invalid card type

Change card type

33

Expiry date invalid, incorrect or in the past

Correct expiry date

34

Manipulation suspected

Decline purchase

43

Card stolen

Decline purchase

51

Limit exceeded or account balance insufficient

Decline purchase

55

Incorrect secret code / Wrong PIN

Decline purchase

56

Card unknown

Decline purchase

57

Cancelation: Wrong card has been used as for original authorization

Decline transaction

58

Terminal ID unknown

Contact PAYONE please.

60

Card holder must contact the acquirer

Decline purchase

61

Card blocked

Decline purchase

62

Card cancelled

Decline purchase

Required CVC code not specified or not valid

Specify/change CVC

64

Authorization amount differs from reserved amount.

65

Card has been used too often

Decline purchase

80

Amount no longer available

Reservation period has elapsed. Please repeat preauthorization

91

Card issuer temporarily not available

Temporary problem

100

101

The authorisation has expired.

Restart entire process.

102

Authorisation denied.

103

Transaction could not be completed successfully.

Customer is to select an alternative method of payment.

104

Customer could not pay.

Transaction rejected.

105

The customer has to be redirected to Wallet Provider in order to select a new payment method.

Redirect customer to Wallet Provider

106

The order has expired.

Close order

107

Risk assessment has denied this transaction.

108

The transaction has already been completed.

109

Transaction (credit) denied

The refund was rejected.

110

Problem with mandate of customer at external service provider.

See external Message and contact external service provider or customer.

111

The customer has not yet completed the wallet transaction at the external payment provider.

112

Account is locked or inactive (at the external payment provider)

200

201

The transaction was denied by iDEAL.

202

The transaction was denied by PostFinance.

250

250

SEPA mandate does not exist

Please add SEPA mandate

251

SEPA mandate not confirmed

Please confirm SEPA mandate

252

SEPA mandate parameter not valid or missing

Incorrect SEPA mandate parameter

253

SEPA configuration error

Contact PAYONE please.

254

Request not supported for this SEPA configuration

255

SEPA mandate place of confirmation missing

Please add place of SEPA mandate confirmation

300

301

Amount for this payment method too low

Change amount

303

Capture amount does not match financing amount

Change amount

304

Parameter Token is expired

305

Customer has not yet completed the transaction

306

Transaction already has customer payments

307

Financing Provider does not secure this transaction

Change payment type

308

Parameter {settleaccount{ does not fit to payment type financing

Change value for Parameter {settleaccount}

350

350

Payment guarantee has expired

351

Payment guarantee has been rejected

700

701

Payment denied after BIN check

Decline purchase

702

Payment was denied because of the BIN country

Decline purchase

703

Payment denied after IP check

Decline purchase

704

Payment was denied because of the IP country

Decline purchase

710

Payment denied after POS check

Decline purchase

721

Payment denied after Velocity IP check

Decline purchase

722

Payment denied after Velocity card number check

Decline purchase

723

Payment denied after Velocity account number check

Decline purchase

724

Payment denied after Velocity e-mail check

Decline purchase

731

Payment rejected by the Blacklist-IP-Check

732

Payment rejected by the Blacklist-Cardpan-Check

733

Payment rejected by the Blacklist-Bankaccount-Check

734

Payment rejected by the Blacklist-Email-Check

800

872

Pseudo card PAN not found

876

AVS mismatch: The address provided does not match billing address of card holder.

Decline purchase

877

Invalid card number (Luhn check for this PAN incorrect)

Correct card number

878

Invalid card number (syntax check for this PAN incorrect)

Correct card number

879

CVC2 code incorrect length or incorrect syntax

Correct CVC2

880

Card type does not correspond with card number

Select different card type

881

Bank details cannot be used for online banking.

882

Bank type not supported

Select different bank type

883

The account number is invalid for this sort code

Decline purchase

884

The sort code is invalid

Decline purchase

885

Bank is not supported by giropay

886

Online transfer type not supported

Select different online transfer type

887

Invalid BIC

888

Invalid IBAN

889

Country of the BIC not supported.

890

Payment declined due to current risk setting

Decline purchase

891

Debtor limit exceeded, payment refused

Decline purchase

892

Country of the account not supported.

894

account data incomplete: account holder name missing or invalid

Correct the account holder name

895

account data incomplete: street missing or invalid

Correct the street name

896

account data incomplete: zip missing or invalid

Correct the postal code

897

account data incomplete: city missing or invalid

Correct the city name

900

900

Internal error

Contact PAYONE please.

901

Configuration error

Contact PAYONE please.

902

Unknown error with external service provider.

Contact PAYONE please.

903

No connection to external service provider possible (timeout, breakdown)

Contact PAYONE please.

904

Temporary error

Please try again later.

905

Merchant authentication / authorization at service provider failed

Correct authentication data at service provider, please.

906

Refund amount too high

Amount exceeds the original amount or remaining sum too low

907

Sequence no incorrect

Select different sequence number

908

Capture amount too high

Amount exceeds the original amount or remaining sum too low

909

Database connection failed

Contact PAYONE please.

910

Currency does not correspond with the referenced payment process

Change currency

911

Reference number already exists

Change reference number

912

Reference number does not correspond with the referenced payment process

Change reference number

913

Referenced payment process (txid) not found

Enter different txid

914

Referenced clearingsubtype (financingtype, onlinebanktransfertype, wallettype) not avaliable for this channel

Please use another way of payment

915

Refund not possible

The connector settings do not allow a refund

916

Amount error

Amount incorrect sign or zero

917

Refund limit exceeded

Contact PAYONE please.

918

Upper or lower limit amount exceeded

Contact PAYONE please.

919

Limit revenue exceeded

Contact PAYONE please.

920

MaxPayoutAmount exceeded

Reduce amount

921

Account balance insufficient

922

Unknown account

923

Payment type not available for this currency or card type

Set correct currency, type of payment, type of card, type of account or portalid

924

Test mode not available

Contact PAYONE please.

925

Live mode not available

Contact PAYONE please.

926

Incorrect mode for the referenced payment process

Change mode (live/test)

927

No refund connector.

Contact PAYONE please.

928

Article with itemtype prepaid not allowed in this request

929

If the request contains articles with itemtype prepaid, the amount must be 0

930

Connection does not support value of {recurrence}

change {recurrence}

931

Request does not support type of payment

Activity not possible for this type of payment

932

Collection not possible for this type of payment

Activity not possible for this type of payment

933

Multiple partial capture not supported for this method of payment

Change method of payment

934

Multiple partial capture not enabled

Contact PAYONE please.

935

Amount for multiple partial capture cannot be 0

936

Authorisation without incoming payment not possible for this type of payment

937

settleaccount does not fit to capturemode

Change settleaccount or capturemode

938

Voucher is not supported by this payment type

Remove voucher from aticle list

939

The amount of a prepaid article must be negative.

940

Currency or cardtype not available at external service provider.

Contact external service provider please.

941

Feature referenced Transaction is not enabled at service provider.

Contact service provider and request missing feature, please.

944

Amount too small

945

Amount too high

950

Desired status change not possible for this payment process

Please try again later.

951

The maximum number of actions for this txid has been reached

952

The Transaction was already completed.

960

Target payment process (txid) not found

Transfer not possible

961

No incoming transfer found for this payment process

962

Transferable amount not available

Amount too big or too small.

970

Operation was cancelled by the user.

971

The user has not finished his action in given time.

972

Transaction has expired

973

Minimum age not reached

974

The request was rejected because of an unexpected request order. The sequence of the requests should be checked.

975

Transaction refused. The payment type you selected is not available for B2B transactions.

980

The transaction cannot complete successfully.

Try to authorize the payment via asynchronous mode.

981

Payment declined by third party.

Payment method not available for this transaction. Customer needs to choose other payment method.

982

Payment rejected by third party.

Please start new payment transaction.

983

Payment failed at third party.

Please try the request again.

984

Payment rejected by third party.

Customer equals merchant.

985

Payment rejected by third party.

Please show wallet widget to let customer change the paymentmethod.

986

Payment rejected by third party.

Customer needs to choose a paymentmethod.

987

Payment rejected by third party.

Customer needs to choose a shippingaddress.

990

Maintenance work

Please try again later.

991

Maintenance work at external service provider.

Please try again later.

992

Please use only the test data from the documentation

1000

1000

Parameter faulty or missing

1001

Parameter {clearingtype} faulty or missing

1002

Parameter {param} faulty

1003

Parameter {reference} faulty or missing

1004

Parameter {processing_time} faulty

1005

Parameter {currency} faulty or missing

1006

Parameter {due_time} faulty

1007

Parameter {add_paydata} faulty or missing

1008

Parameter {txid} faulty or missing

1009

Parameter {sequencenumber} faulty or missing

1010

Parameter {mode} faulty or missing

1011

Parameter {workorderid} incorrect or missing

1012

Parameter {api_version} incorrect or missing

1013

Parameter {clearingsubtype} incorrect

1016

Parameter {amount} faulty or missing

1018

Parameter {max_payout_amount} faulty

1024

Parameter {booking_date} faulty

Check format

1025

Parameter {document_date} faulty

Check format

1031

Parameter {settleaccount} faulty

1032

Parameter {capturemode} faulty

1035

Parameter {transactiontype} faulty or missing

1036

Parameter {customer_is_present} faulty or missing

1037

Parameter {recurrence} faulty or missing

1041

Parameter {successurl} faulty or missing

1042

Parameter {backurl} faulty or missing

1043

Parameter {errorurl} faulty or missing

1055

Parameter {financingtype} faulty or missing

1065

Parameter {onlinebanktransfertype} faulty or missing

1071

Parameter {xid} faulty or missing

1072

Parameter {storecarddata} faulty or missing

1073

Parameter {pseudocardpan} faulty or missing

Parameter {cardissuercountry} faulty or missing

1075

Parameter {cardissuenumber} faulty or missing

1076

Parameter {cardtype} faulty or missing

1077

Parameter {cardexpiredate} faulty or missing

1078

Parameter {cardpan} faulty or missing

1079

Parameter {cardcvc2} faulty or missing

1080

Parameter {bankaccountholder} faulty or missing

1081

Parameter {bankbranchcode} faulty or missing

1082

Parameter {bankcountry} faulty or missing

1083

Parameter {bankaccount} faulty or missing

1084

Parameter {bankcode} faulty or missing

1085

Parameter {bankgrouptype} faulty or missing

1086

Parameter {bankcheckdigit} faulty or missing

1087

Parameter {BIC} faulty or missing

1088

Parameter {IBAN} faulty or missing

1089

Parameter {elvtype} faulty or missing.

1090

Parameter {shippingprovider} faulty or missing

1091

Incomplete or missing bank-data. Define {bankaccount} or {iban}.

1095

Parameter {wallettype} faulty or missing

1096

Parameter {cashtype} incorrect or missing

1100

Parameter {mandate_identification} faulty or missing

1101

Parameter {mandate_status} faulty or missing

1102

Parameter {mandate_dateofsignature} faulty or missing

1103

Parameter {mandate_sequencetype} faulty or missing

1104

Parameter {mandate_language} faulty or missing

1110

Parameter {bankaccountholder_firstname} faulty or missing

1111

Parameter {bankaccountholder_lastname} faulty or missing

1112

Parameter {bankaccountholder_street} faulty or missing

1113

Parameter {bankaccountholder_zip} faulty or missing

1114

Parameter {bankaccountholder_city} faulty or missing

1115

Parameter {bankaccountholder_country} faulty or missing

1116

Parameter {bankaccountholder_email} faulty or missing

1117

Parameter {bankaccountholder_company} faulty or missing

1200

1201

Parameter {encoding} faulty or missing

1202

Parameter {request} faulty or missing

1203

Parameter {mid} faulty or missing

1204

Parameter {aid} faulty or missing

1205

Parameter {portalid} faulty or missing

1206

Parameter {key} faulty

1208

Parameter {responsetype} faulty

1300

Parameter {customerid} faulty

1301

Parameter {firstname} faulty or missing

1302

Parameter {lastname} faulty or missing

1303

Parameter {company} faulty or missing

1310

Parameter {userid} faulty

1311

Parameter {street} faulty or missing

1312

Parameter {streetnumber} faulty or missing

1313

Parameter {streetname} faulty or missing

1314

Parameter {addressaddition} faulty or missing

1321

Parameter {zip} faulty or missing

1331

Parameter {city} faulty or missing

1337

Billing address faulty or missing

1338

Parameter combination {city} and {state} faulty or missing

1339

Parameter {state} faulty or missing

State unknown or incorrect state

1340

Parameter {country} faulty or missing

Does not correspond with ISO 3166

1341

Parameter {language} faulty or missing

Does not correspond with ISO 639

1343

Parameter {birthday} faulty or missing

1344

Parameter {telephonenumber} faulty or missing

1345

Parameter {personalid} faulty or missing

1346

Parameter {gender} faulty or missing

1350

Parameter {email} faulty or missing

1367

Parameter {shipping_street} faulty or missing

1368

Parameter {shipping_company} faulty or missing

1369

Parameter {shipping_state} faulty or missing

Shipping state unkown or wrong country

1370

Parameter {shipping_country} faulty or missing

Shipping country unkown or wrong

1371

Parameter {shipping_addressaddition} faulty or missing

1372

Parameter {shipping_zip} faulty or missing

1373

Parameter {shipping_city} faulty or missing

1374

Parameter combination {shipping_city} and {shipping_state} faulty or missing

1375

Shipping address faulty or missing

1380

Parameter {ip} faulty or missing

1381

Parameter {use_customerdata} faulty or missing

1382

Parameter {businessrelation} incorrect or missing or combination with {consumerscoretype} not allowed

 Please check SA - Verification / Scoring Requests

1390

Parameter {delete_carddata} faulty or missing

1391

Parameter {delete_bankaccountdata} faulty or missing

1421

Parameter {exiturl} faulty or missing

1432

Parameter {checktype} faulty or missing

1433

Parameter {scoretype} faulty or missing

1434

Parameter {consumerscoretype} faulty or missing

1435

Parameter {addresschecktype} faulty or missing or combination with {consumerscoretype} not allowed

Please check SA - Verification / Scoring Requests

1471

Parameter {phone_prefix} incorrect or missing

1472

Parameter {phone_number} incorrect or missing

1473

Parameter {pin} incorrect or missing

1475

Parameter {type} incorrect or missing

1501

Parameter {reminderlevel} faulty or missing

1502

Parameter {remindertime} faulty or missing

1503

Parameter {sendreminder} faulty or missing

1504

Parameter {failedcause} faulty or missing

1609

List of articles too long

Shorten list of articles

1610

Article list faulty or incomplete

1611

Parameter {id[n]} faulty or missing

1612

Parameter {pr[n]} faulty or missing

1613

Parameter {no[n]} faulty or missing

1614

Parameter {va[n]} faulty or missing

1615

Parameter {sd[]} faulty or missing

1616

Parameter {ed[]} faulty or missing

1617

Parameter {it[]} faulty or missing

1618

Gross-amount of an item trespass the maximum

1631

Parameter {invoice_title} faulty or missing

1632

Parameter {invoice_deliverymode} faulty or missing

1633

Parameter {invoice_deliverydate} faulty or missing

1634

Parameter {invoice_deliveryenddate} faulty or missing

1650

Parameter {file_reference} faulty or missing

1651

Parameter {file_type} faulty or missing

1652

Parameter {file_format} faulty or missing

1700

1700

Parameter {action} faulty or missing

1705

Parameter {accessid} faulty or missing

1706

Parameter {access_price} faulty or missing

1707

Parameter {access_aboprice} faulty or missing

1708

Parameter {access_expiretime} faulty or missing

1709

Parameter {access_period} faulty

1710

Parameter {access_aboperiod} faulty

1711

Parameter {access_starttime} faulty or missing

1712

Parameter {access_canceltime} faulty or missing

1713

Parameter {access_vat} faulty or missing

1721

Parameter {productid} faulty or missing

1723

Parameter {id_trail} incorrect or missing.

1724

Parameter {no_trail} (quantity) faulty or missing

1725

Parameter {pr_trail} (price) faulty or missing

1726

Parameter {de_trail} (description) faulty or missing

1727

Parameter {va_trail} (VAT rate) faulty or missing

1728

Parameter {period_unit_trail} faulty or missing

1729

Parameter {period_length_trail} faulty or missing

1730

Parameter {id_recurring} incorrect or missing.

1731

Parameter {no_recurring} (quantity) faulty or missing

1732

Parameter {pr_recurring} (price) faulty or missing

1733

Parameter {de_recurring} (description) faulty or missing

1734

Parameter {va_recurring} (VAT rate) faulty or missing

1735

Parameter {period_unit_recurring} faulty or missing

1736

Parameter {period_length_recurring} faulty or missing

1737

No item data found for initial term.

1738

No item data found for subsequent term.

1739

Parameter {amount_trail} faulty or missing

1740

Parameter {amount_recurring} faulty or missing

1753

The indicated total price of all articles from the initial term did not correspond with the amounts of the individual items.

1754

The indicated total price of all articles from the subsequent term did not correspond with the amounts of the individual items.

1755

Incomplete item data for the initial term.

1756

Incomplete item data for the subsequent term.

1757

Incomplete time definition for the initial term.

1758

Incomplete time definition for the subsequent term.

1759

For more than one item position in the initial term the price cannot be transmitted without items.

1760

For more than one item position in the subsequent term the price cannot be transmitted without items.

1761

Parameter {ti_trail} faulty or missing

1762

Parameter {ti_recurring} faulty or missing

1800

1810

Parameter {vaccountname} faulty or missing

1811

Parameter {vreference} faulty or missing

1813

Parameter {settleperiod} faulty or missing

1814

Parameter {settletime} faulty or missing

1815

Parameter {settle_period_unit} faulty or missing

1816

Parameter {settle_period_length} faulty or missing

1817

Parameter {payout_open_balance} faulty or missing

1999

Parameter {ecommercemode} faulty or missing

2000

2001

Channel not enabled for this payment portal

Contact PAYONE please.

2002

Request not supported by activated channel

Contact PAYONE please.

2003

MerchantID not found or no rights

Change MerchantID

2004

SubAccountID not found or no rights

Change SubAccountID

2005

PortalID not found or no rights

Change PortalID

2006

Key incorrect

Change key

2007

Hash incorrect

Change hash

2008

Invalid request - invalid parameter

2009

Too many API parameters

Reduce number of parameters

2011

Parameters from different API versions cannot be used simultaneously.

2012

Parameters conflict in request or do not match

Check parameters and repeat request

2013

API-request contains invalid characters

Check Encoding and do not use control characters.

2014

HTTP-Header [Accept: application/json] incorrect or missing

2700

Request amount differs from apple pay token amount.

Request currency differs from apple pay token currency

Failed to decrypt apple pay token

Certificate service declined request because of validation errors

2704

Required parameter in apple pay token is missing or empty

3000

3000

Function not available

3001

Parameter getusertoken invalid. Valid values are yes/no

3002

A user-id or a customer-id must be set.

3003

Usertoken not found.

The usertoken was not found. It is either not present or expired.

3004

The usertoken is not allowed within the current request.

The usertoken is not allowed within the current request.

3005

Usertoken and Userid are not to be transmitted simultaniously.

The use of usertoken and userid is mutually exclusive.

3006

The usertoken has a wrong format.

The usertoken transmitted is faulty. It should have a length of 24chars and should consist of alphanumerical characters including the .

3007

The transmitted customerid is not allowed.

You are already using the transmitted customerid.

3008

The desired customer is already present.

The customer to create is already present, you probably used a token generated by yourself.

3009

The customer does not exist.

Tht customer identified by the token does not exist.

3010

The modes do not match.

The modes of request and dataset have to match. They need to be either test or live.

3200

Customer not found or insufficient privileges

Change customer number

3301

Bank data cannot be deleted, order prevailing

3302

Bank data cannot be deleted, VirtualAccount not balanced

3303

Card data cannot be deleted, order prevailing

3304

Card data cannot be deleted, VirtualAccount not balanced

4000

4001

Address check not enabled

4002

Type of address check not enabled

4010

Country not supported

Cancel or continue without address check

4011

Country not supported

Cancel or continue without consumer score check

4041

Address not found

4042

Address not unique

4051

City not found

Change city

4052

City ambiguous

Address correct, however it could not be corrected.

4053

Street not found

Change street, post code or city

4054

Street ambiguous

Address correct, however it could not be corrected.

4055

Wrong post office box number

Change post office box number

4056

Street number error

Change street number

4057

Overseas address

No reference could be found for the submitted address.

4058

Street invalid

Change street

4101

Consumer score check not enabled

4102

Scoretype incorrect

4110

No information - no hits

Change request data

4112

No information - too many hits

Provide more specific request data

4113

No information - manual post-processing required

Processing not possible

4114

Information is blocked at external service provider

Processing not possible

4200

Merchant does not participate in the 3D Secure procedure

Continue payment process without 3-D Secure

4201

Request is not supported by payment portal typee

Change payment portal

4208

Card does not participate in 3D Secure

Continue payment process

4209

PaRes Check not necessary

Cancel payment process

4210

3D Secure error

Continue payment process without 3-D Secure

4211

PaRasCheck error (status=A).

Continue with 3DS (ECI06)

4212

PaRasCheck error (status=U).

Continue without 3DS (ECI07)

4213

PaRasCheck error (authentication failed).

Cancel

4214

3D Secure transaction requires XID.

Cancel activity

4215

Indicated ECI mode not supported by 3D Secure

Cancel activity

4216

XID not found.

Cancel activity

4217

3D Secure authentication not completed yet

Booking declined

4218

3D Secure authentication failed

Booking declined

4219

Successful 3D Secure authentication required

Booking declined

4302

Check type incorrect

Change check type

4743

Callback: Country not supported

Cancel or continue without callback

4744

Callback: Prefix disabled

Only use local or mobile numbers

4745

Callback: Number incorrect

Area code or base number incorrect

5000

5050

Dunning level cannot be set

Dunning status does not allow setting a new dunning level

5052

Error on repeated sending of a reminder.

Please try again later

5054

Dunning date could not be set

6000

6032

Invoice not found

6500

File not found

Check reference, format, type

6501

File not unique

Check reference, format, type

6502

Service temporarily unavailable

Please try again later.

7000

7005

Access ID not found or no rights

7008

Contract expiry date in the past or before the start date

7011

Contract start date in the past

7012

Term of contract has already started

7021

ProductID not found or no rights

7030

Operation not allowed under current access status.

7040

The total amount of the items in the initial term equals 0.

7041

The total amount of the items in the subsequent term equals 0.

7042

The property {InvoiceAppendix} does not have the correct data type.

7043

The IP address does not have the correct data type.

8000

8010

VirtualAccountName already used for another customer

Select different name or select correct customer.

8011

Reference number (virtual account) already exists

Change reference number

8020

Currency does not correspond with the virtual account

Change currency

8030

Portal ID does not correspond with the virtual account.

Change portal ID

8040

Mode does not correspond with the virtual account.

Change mode