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Controller: PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt am Main, Germany
Legal representative: CEO: Niklaus Santschi, Frank Hartmann, Björn Hoffmeyer, Roland Schaar
Chairman of the supervisory board: Ottmar Bloching
Data protection officer: Axel Moritz, Lyoner Straße 9, 60528 Frankfurt am Main, Germany, privacy@bspayone

Categories of personal data processed by us:Purpose of processing:Legal basis:Period of storage:
IP address, website usage data (log data on website access or file retrieval, e.g. name of the retrieved file, date and time of retrieval, transferred data volume) and device information (e.g. operating system, browser type and version)
  • Network communication   
  • Error detection and troubleshooting
  • Section 6 Para 1 Cl. 1 (f) DGPR
  • Exp. Section. 6 Para 1 Cl. (a) and (b), Para 2 CL. (b) e-privacy regulation (from 2019 onwards)
  • 7 days
  • Insofar as further storage is required for evidentiary purposes, deletion shall take place after final clarification of the incident.


The legitimate interest in the temporary storage of log data (server log files) is in our interest in an efficient and secure provision of our online offer. In addition, see the following notes on the web analysis and marketing tools usedrused.

Legal rights of the data subjects


 In order to exercise your legal rights as the data subject, please contact us in writing at the aforementioned address or send email us an email to

Legal obligation to provide personal data:


✖ Yes

Does automated decision-making take place? No
✖ Yes
What is the source of the personal data? (if not provided by the data subject)Not relevant