The following sections contain information on the type, scope and purposes of processing your personal data as well as your rights. This information applies to the website

Needless to say, we process your personal data exclusively within the framework of the data protection law. Data protection is, however, more than just a legal obligation for us: integrated data protection is the sign of customer-oriented quality and is the top priority at PAYONE.

Controller: PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt am Main, Germany
Legal representative: CEO: Niklaus Santschi, Frank Hartmann, Björn Hoffmeyer, Roland Schaar
Chairman of the supervisory board: Ottmar Bloching
Data protection officer: Axel Moritz, Lyoner Straße 9, 60528 Frankfurt am Main, Germany,

Categories of personal data processed by us:Purpose of processing:Legal basis:Period of storage:
IP address, website usage data (log data on website access or file retrieval, e.g. name of the retrieved file, date and time of retrieval, transferred data volume) and device information (e.g. operating system, browser type and version)
  • Network communication   
  • Error detection and troubleshooting
  • Section 6 Para 1 Cl. 1 (f) DGPR
  • Exp. Section. 6 Para 1 Cl. (a) and (b), Para 2 CL. (b) e-privacy regulation (from 2019 onwards)
  • 7 days
  • Insofar as further storage is required for evidentiary purposes, deletion shall take place after final clarification of the incident.

Legitimate interest if legal basis exists = Art. 6 Para. 1 Cl. 1(f) GDPR

The legitimate interest in the temporary storage of log data (server log files) is in our interest in an efficient and secure provision of our online offer. In addition, see the following notes on the web analysis and marketing tools usedr.

Legal rights of the data subjects

 Currently applicable version of the Federal Data Protection Act (until 24 May 2018)GDPR (from 25 May 2018)
Right of accessSection 34 Federal Data Protection Act (old)Art. 15 GDPR
Right to rectificationSection 35 Para 1 Federal Data Protection Act (old)Art. 16 GDPR
Right to restriction of processing-Art. 18 GDPR
Right to objectSection 15 Para 3 German Telemedia ActArt. 21 GDPR
Right to data portability-Art. 20 GDPR
Right to lodge a complaint with a supervisory authoritySection 38 Federal Data Protection Act (old)Art. 57 Para 1(f), Art. 77 GDPR
Right of withdrawalSection 28 Para 3a Federal Data Protection Act (old) (assumed in the Act)Art. 7 Para 3 GDPR

 In order to exercise your legal rights as the data subject, please contact us in writing at the aforementioned address or send us an email to

Legal obligation to provide personal data:


✖ Yes

Does automated decision-making take place? No
✖ Yes
What is the source of the personal data? (if not provided by the data subject)Not relevant