Buy in Store, return online

Important remark: the feature of an online refund for POS transactions is currently being developed and will be available soon. 

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For  true seamless shopping experience, different channels can be used to return purchased products. Customer can return products online, which were previously bought and payed in a local store. The PAYONE Commerce Platform supports merchants in this process and enables refunds to the same payment instrument via the PAYONE Payment Gateway.

Process Flow


High-level summary:

  • Customer buys products in the local store and pays at the terminal.
  • Customer returns the goods to the webshop/logistic center.
  • The Commerce Platform could reduce the implementation effort since the all Checkout information can be retrieved.
  • After the products have been returned and checked, the refund can be done easily via the Commerce Platform/Commerce Portal.

Retrieve checkout in commerce portal

After identifying the Checkout using the authorization id of the terminal transaction, a refund can be initiated:

Enter the amount of the refund (if not full refund should be done) and confirm.

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