For true seamless shopping experience, different channels can be used to return purchased products. Customer can return products online, which were previously bought and payed in a local store. The PAYONE Commerce Platform supports merchants in this process and enables refunds to the same payment instrument via the PAYONE Payment Gateway.
After identifying the Checkout using the authorization id of the terminal transaction, a refund can be initiated:
Enter the amount of the refund (if not full refund should be done) and confirm.