ForĀ true seamless shopping experience, different channels can be used to return purchased products. Customers can return products online, which were previously bought and payed in a local store. The PAYONE Commerce Platform supports merchants in this process and enables refunds to the same payment instrument via the PAYONE Payment Gateway.
High-level summary:
After identifying the Checkout using the authorization id of the terminal transaction, a refund can be initiated:
Enter the amount of the refund (if not full refund should be done) and confirm.