In the Commerce Portal there are additional Checkout Status available besides the existing ones from the Commerce Platform API to provide a dedicated and more granular overview of the Checkout. A Checkout has always only one status. Following Checkout Status are available within the Commerce Portal:
Checkout Status Symbol |
Checkout Status Erklärung |
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OPEN The checkout has been created but no payment has been initiated or completed successfully. The checkout can still be modified. |
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PENDING_COMPLETION A payment for the checkout has been initiated but not completed yet. Usually it is only a transitional status because the customer still has to complete the payment process with an external payment provider or the 3DS authentication. |
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COMPLETED A payment was successfully completed for the checkout. The authorization was successful, the amount was reserved and is ready to be collected. |
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PARTIALLY_BILLED A part of the checkout amount has been successfully collected, but not the total amount. As long as there is a collectible amount, this status is displayed, even if there already has been a refund. In case of a partial cancel, the overall status is also PARTIALLY_BILLED. |
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BILLED The total checkout amount has been successfully collected. |
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PARTIALLY_REFUNDED Part of the collected amount from the checkout has been refunded to the customer. The remaining amount is collected or still open to be collected.
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REFUNDED The total checkout amount has been refunded to the customer.
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CHARGEBACKED A partial or the entire amount from the checkout was reversed at the customer's request. most likely because of a dispute. The status is irreversible and can only change if a chargeback reversal occurs. |
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DELETED The checkout was abandoned or was accidentally created and deleted for this reason. Checkouts with a DELETED status can still be retrieved up for reporting purposes for a certain period of time, but can no longer be used or modified. |