Introduction

Trustly is a payment initiation service provided by Trustly Group AB for customers of >3.300 banks in 29 European countries.

A user intending to pay via Trustly will be directed to the user bank's online banking website. After authentication the user will confirm a pre-filled giro transfer (usually by TAN).

The merchant is notified about an successful payment immediately and Trustly will provide a payment guarantee.
 

Integrations

POST Request - Pre-/ Authorization
Account Parameters
request
required
Fixed Value: preauthorisation/authorization
mid
required
your merchant ID, 5-digit numeric
aid
required
your subaccount ID, 5-digit numeric
portalId
required
your Portal ID, 7-digit numeric
key
required
your key value, alpha-numeric
common Parameters
clearingtype
required
Fixed Value: wtl
mode
required
Fixed Value: test/live

can be either test environment (test) or live environment (live)

reference
optional
Format CHAR(2..255)

a unique ID that will be displayed in your shop backend and for the customer

amount
required
Format NUMERIC(1..10)
Permitted values max. +/- 19 999 999 99

Specifies the total gross amount of a payment transaction.

Value is given in smallest currency unit, e.g. Cent of Euro.

The amount must be less than or equal to the amount of the corresponding booking.

currency
required
Format LIST

Permitted values ISO 4217 (currencies) 3-letter-codes

Samples EUR, USD, GBP

param
optional
Format CHAR(1..255)

Individual parameter (per payment process)

narrative_text
optional
Format CHAR(1..81)

Dynamic text element on account statements.

(3 lines with 27 characters each) and credit card statements.

customer_is_present
optional
Format LIST 
Permitted Values yes /no

Indicates whether customer is “present” and can enter their data in the shop (=yes). Or customer is not present and can not enter any data (=no).

PERSONAL DATA Parameters
customerid
optional
Format CHAR(1..20)
Permitted Symbols [0-9, a-z, A-Z, .,-,_,/]

Merchant's customer ID, defined by you / merchant to refer to the customer record.

"customerid" can be used to identify a customer record.
If "customerid" is used then stored customer data are loaded automatically.
userid
optional
Format NUMERIC(6..12)

PAYONE User ID, defined by PAYONE

businessrelation
optional
Format LIST
value Comment
b2c >Indicates business to private customer
>b2b >indicates business to business customer (company)

Value specifies business relation between merchant and customer

salutation
optional
Format CHAR(1..10)

The customer's salutation

title
optional
Format CHAR(1..20)
Samples: Dr / Prof. / Dr.-Ing.

Title of the customer

firstname
optional
Format CHAR(1..50)

First name of customer; optional if company is used, i.e.: you may use

"company" or "lastname" or "firstname" plus "lastname"

lastname
required
Format CHAR(2..50)

Last name of customer; optional if company is used, i.e.: you may use

"company" or "lastname" or "firstname" plus "lastname"

company
optional
Format CHAR(2..50)

Comany name of customer; optional if company is used, i.e.: you may use

"company" or "lastname" or "firstname" plus "lastname"

street
optional
Format CHAR(1..50)

Street number and name (required: at least one character)

addressaddition
optional
Format CHAR(1..50)
Samples: 7th floor / c/o Maier

Specifies an additional address line for the invoice address of the customer.

zip
optional
Format CHAR(2..50)
Permitted Symbols [0-9][A-Z][a-z][_.-/ ]

Postcode

city
optional
Format CHAR(2..50)

City of customer

country
required
Fixed Value DE
state
required
Format LIST

Permitted values: ISO 3166-2 States (regions) 2-letter-codes

Samples US Samples CA
AK AB
AL BC

Specifies state / region of country for the customer.
"state" is required for these countries: US, CA, CN, JP, MX, BR, AR, ID, TH, IN and must not be used for all other countries.

email
optional
Format CHAR(5..254)

Mandatory if "add_paydata[shopping_cart_type]=DIGITAL"

Permitted Symbols RFC 5322

Special Remark email validation:

Max. length for email is 254 characters. Validation is set up in the following way:

Username = Max. 63 characters

Domain Name = Max. 63 characters
Domain Suffixes = Max. 4 suffixes with max. 124 characters
Example: username[63]@domain_name[63].suffix[60].suffix[60].suffix[4]

"@" and "." is counted as a character as well; in case of a total of three suffixes, this would allow a total of 254 characters.

email-address of customer

telephonenumber
optional
Format CHAR(1..30)

Phone number of customer

birthday
optional
Format DATE(8), YYYYMMDD


Samples: 20190101 / 19991231

Date of birth of customer

language
optional
Format LIST

Permitted values ISO 639-1 (Language)2-letter-codes

Language indicator (ISO 639) to specify the language that should be presented to the customer (e.g. for error messages, frontend display).

If the language is not transferred, the browser language will be used. For a non-supported language English will be used.

vatid
optional
Format CHAR(1..50)

VAT identification number. Used for b2b transactions to indicate VAT number of customer.

gender
optional
Format LIST

Permitted values f / m / d

Gender of customer (female / male / diverse* )

* currently not in use

personalid
optional
Format CHAR(1..32)

Permitted Symbols [0-9][A-Z][a-z][+-./()]

Person specific numbers or characters, e.g. number of passport / ID card

ip
optional
Format CHAR(1..39)

Customer's IP-V4-address (123.123.123.123) or IP-V6-address

Delivery data Parameters
shipping_firstname
required
Format CHAR(1..50)

First name of delivery address

shipping_lastname
required
Format CHAR(1..50)

Surname of delivery address

shipping_company
optional
Format CHAR(2..50)

Company name of delivery address

shipping_street
optional
Format CHAR(2..50)

Street number and name of delivery address

shipping_zip
required
Format CHAR(2..50)

Postcode of delivery address

shipping_addressaddition
optional
Format CHAR(1..50)

Specifies an additional address line for the delivery address of the customer, e.g. "7th floor", "c/o Maier".

shipping_country
optional
Format LIST

Permitted values ISO 3166 2-letter-codes

Samples: DE / GB / US

Specifies country of address for the customer.

Some countries require additional information in parameter "state"

shipping_state
required (in CN)
Format LIST

Permitted values ISO 3166-2 States (regions) 2-letter-codes

Samples US Samples CA
AK AB
AL BC
ONLINE TRANSFER PARAMETERS
onlinebanktransfertype
required
Fixed Value TRL
bankcountry
required
Format LIST
Permitted Value DE / GB / US
iban
required
Format CHAR(10..34)
Permitted Symbols [0-9][A-Z]

IBAN to be used for payment or to be checked

bic
optional
Format CHAR(8 or 11) Only capital letters and digits, no spaces
Permitted Symbols [0-9][A-Z]

BIC is optional for all Bank transfers within SEPA. For Accounts from Banks outside of SEPA, BIC is still required.

successurl
required
Format CHAR(2..255)

Scheme <scheme>://<host>/<path>
       <scheme>://<host>/<path>?<query>
       
scheme-pattern: [a-zA-Z]{1}[a-zA-Z0-9]{1,9}

URL for "payment successful"

errorurl
required
Format CHAR(2..255)

Scheme <scheme>://<host>/<path>
       <scheme>://<host>/<path>?<query>
       
scheme-pattern: [a-zA-Z]{1}[a-zA-Z0-9]{1,9}

URL for "faulty payment"

backurl
required
Format CHAR(2..255)

Scheme <scheme>://<host>/<path>
       <scheme>://<host>/<path>?<query>
       
scheme-pattern: [a-zA-Z]{1}[a-zA-Z0-9]{1,9}

URL for "Back" or "Cancel"

Article Parameters
it[n]
optional
it[n] Comments
goods Goods
shipment Shipping Charges
handling Handling fee
voucher Voucher / discount

required for physical goods in order to ensure PayPal seller protection

id[n]
optional
Format CHAR(1..32)
Array Array elements [n] starting with [1]; serially numbered; max [400]Permitted Symbols [0-9][a-z][A-Z], .,-,_,/

required for physical goods in order to ensure PayPal seller protection

International Article Number (EAN bzw. GTIN)

Product number, SKU, etc. of this item

pr[n]
optional
Format NUMERIC(10) max. 19 999 999 99
Array Array elements [n] starting with [1]; serially numbered; max [400]Permitted

required for physical goods in order to ensure PayPal seller protection

Unit gross price of the item in smallest unit! e.g. cent

no[n]
optional
Format NUMERIC(6)
Array Array elements [n] starting with [1]; serially numbered; max [400]Permitted

required for physical goods in order to ensure PayPal seller protection

Quantity of this item

de[n]
optional
Format CHAR(1..255)
Array Array elements [n] starting with [1]; serially numbered; max [400]Permitted

required for physical goods in order to ensure PayPal seller protection

Description of this item. Will be printed on documents to customer.

va[n]
optional
Format NUMERIC(4)

VAT rate (% or bp)

Array elements [n] starting with [1]; serially numbered; max [400]

Response Parameters

Permitted Values

REDIRECT
ERROR
Response Data (REDIRECT)
txid
Format NUMERIC(9..12)

The txid specifies the payment process within the PAYONE platform

redirecturl
Redirect URL
Format NUMERIC(6..12)

PAYONE User ID, defined by PAYONE

Response parameters (error)
Format NUMERIC(1..6)

In case of error the PAYONE Platform returns an error code for your internal usage.

Format CHAR(1..1024)

In case of error the PAYONE Platform returns an error message for your internal usage.

Host: api.pay1.de
Content-Type: application/x-www-form-urlencoded
Payload

aid=52078
amount=3800
backurl=https://magento2-2462-fc95b7fe12da4f8e9bfc3213bcf861a3.patsy.dev/payone/onepage/cancel/
city=Berlin
clearingtype=wlt
country=DE
currency=EUR
de[1]=Endeavor Daytrip Backpack
de[2]=Aufschlag Versandkosten
email=frank@patsy.dev
encoding=UTF-8
errorurl=https://magento2-2462-fc95b7fe12da4f8e9bfc3213bcf861a3.patsy.dev/payone/onepage/cancel?error=1/
firstname=Frank
id[1]=24-WB06
id[2]=delivery
integrator_name=Magento2
integrator_version=2.4.6-p2
ip=89.245.17.33
it[1]=goods
it[2]=shipment
key=17031f73e2c6f9755788bddfff04169b
language=de
lastname=Payonetester
mid=14648
mode=test
no[1]=1
no[2]=1
portalid=2037267
pr[1]=3300
pr[2]=500
reference=1233500801000000025
request=authorization
shipping_city=Berlin
shipping_country=DE
shipping_firstname=Frank
shipping_lastname=Payonetester
shipping_street=Badensche Str. 24
shipping_zip=10715
solution_name=fatchip
solution_version=3.8.1
street=Badensche Str. 24
successurl=https://magento2-2462-fc95b7fe12da4f8e9bfc3213bcf861a3.patsy.dev/payone/paypal/returned/
va[1]=0
va[2]=0
wallettype=PPE
workorderid=PP2AAD6FJJSCSRH7
zip=10715
RESPONSE
                        
status=APPROVED
txid=987654321
userid=123456789
POST Request - Capture
Account Parameters
request
required
Fixed Value: preauthorisation/authorization
mid
required
your merchant ID, 5-digit numeric
aid
required
your subaccount ID, 5-digit numeric
portalId
required
your Portal ID, 7-digit numeric
key
required
your key value, alpha-numeric
common Parameters
txid
required
Format NUMERIC(9..12)

The txid specifies the payment process within the PAYONE platform

sequencenumber
optional
Format NUMERIC(1..3)

Permitted values 0..127

Sequence number for this transaction within the payment process (1..n), e.g. PreAuthorization: 0, 1. Capture: 1, 2. Capture: 2

Required for multi partial capture (starting with the 2nd capture)

amount
required
Format NUMERIC(1..10)

Permitted values max. +/- 19 999 999 99

Specifies the total gross amount of a payment transaction.

Value is given in smallest currency unit, e.g. Cent of Euro; Pence of Pound sterling; Öre of Swedish krona.

The amount must be less than or equal to the amount of the corresponding booking.

currency
required
Fixed Value EUR
narrative_text
optional
Format CHAR(1..81)

Dynamic text element on account statements
(3 lines with 27 characters each) and credit card statements.

Response Parameters
Permitted Values
APPROVED
PENDING
ERROR
Response Parameter (approved)
Format NUMERIC(9..12)

The txid specifies the payment process within the PAYONE platform

Format LIST 
Value Comment
yes Settlement of outstanding balances has been carried out.
no Settlement of outstanding balances has not been carried out.

Provides information about whether a settlement of balances has been carried out.

Response parameters (pending)
Format NUMERIC(9..12)

The txid specifies the payment process within the PAYONE platform

Format NUMERIC(6..12)

PAYONE User ID, defined by PAYONE

Response parameters (error)
Format NUMERIC(1..6)

In case of error the PAYONE Platform returns an error code for your internal usage.

Format CHAR(1..1024)

In case of error the PAYONE Platform returns an error message for your internal usage.

Host: api.pay1.de
Content-Type: application/x-www-form-urlencoded
Payload
mid=23456 portalid=12345123 key=abcdefghijklmn123456789 api_version=3.10 mode=test request=capture encoding=UTF-8 txid=345678901 amount=300 currency=EUR
RESPONSE
status=APPROVED txid=345678901 settleaccount=no
POST Request - Debit
Common Parameters
txid
required
Format NUMERIC(9..12)

The txid specifies the payment process within the PAYONE platform

sequencenumber
required
Format NUMERIC(1..3)

Permitted values 0..127

Sequence number for this transaction within the payment process (1..n), e.g. PreAuthorization: 0, 1. Capture: 1, 2. Capture: 2

Required for multi partial capture (starting with the 2nd capture)

amount
required
Format NUMERIC(1..10)

Permitted values max. +/- 19 999 999 99

Specifies the total gross amount of a payment transaction.

Value is given in smallest currency unit, e.g. Cent of Euro; Pence of Pound sterling; Öre of Swedish krona.

The amount must be less than or equal to the amount of the corresponding booking.

currency
required
Fixed Value EUR
narrative_text
optional
Format CHAR(1..81)

Dynamic text element on account statements

(3 lines with 27 characters each) and credit card statements.

clearingtype
optional
Fixed Value wlt
use_customerdata
optional
Format LIST
Value Comment
yes Uses current account details from debtor's master data (default)
no Uses the last known account details in the payment process

Use account details from debtor's master data

use_customerdata
optional
Format LIST
Value Comment
yes Uses current account details from debtor's master data (default)
no Uses the last known account details in the payment process

Use account details from debtor's master data

transaction_param
optional
Format CHAR(1..50)
Permitted Symbols [0-9][A-Z][a-z][.-_/]

Optional parameter for merchant information (per payment request)

Response Parameters
status
Permitted Values
APPROVED
ERROR
Response Parameter (approved)
txid
Format NUMERIC(9..12)

The txid specifies the payment process within the PAYONE platform

settleaccount
Format LIST
Value Comment
yes

Settlement of outstanding balances has been carried out.

no

Settlement of outstanding balances has not been carried out.

Provides information about whether a settlement of balances has been carried out.

Response Parameter (error)
errorcode
Format NUMERIC(1..6)

In case of error the PAYONE Platform returns an error code for your internal usage.

errormessage
Format CHAR(1..1024)

In case of error the PAYONE Platform returns an error message for your internal usage.

customermessage
Format CHAR(1..1024)

The customermessage is returned to your system in order to be displayed to the customer.

(Language selection is based on the end customer's language, parameter "language")

Host: api.pay1.de
Content-Type: application/x-www-form-urlencoded
Payload

mid=23456
portalid=12345123
key=abcdefghijklmn123456789
api_version=3.10
mode=test
request=capture
encoding=UTF-8
txid=345678901
sequencenumber=1
amount=1000
currency=EUR
RESPONSE
status=APPROVED txid=345678901 settleaccount=no

Specials

Partial Captures are supported but the account of the customer will be debit with the Preauthorization
Reversal is not supported

    Sequence Diagrams

    Sale

    >Order & Delivery

    Returns