Error Codes and their explantions


ErrorCode ErrorCategory ErrorId ErrorMessage Property Comment

1200

DIRECT_PLATFORM_ERROR

INTERNAL_ERROR

INTERNAL_ERROR

1201

DIRECT_PLATFORM_ERROR

PAYMENT_PRODUCT_CONFIGURATION_

ERROR

PAYMENT_PRODUCT_

CONFIGURATION_ERROR

2015

DIRECT_PLATFORM_ERROR

OPERATION_NOT_POSSIBLE

OPERATION_NOT_

POSSIBLE

9007

DIRECT_PLATFORM_ERROR

ACCESS_TO_MERCHANT_NOT_

ALLOWED

ACCESS_TO_MERCHANT_

NOT_ALLOWED

6000400

IO_ERROR

1baad0a9-374a-4434-bd5e-a6c25278f400

Request error occurred

Please contact support with as precise a timestamp as possible indicating when the error occurred.

6000401

IO_ERROR

1baad0a9-374a-4434-bd5e-a6c25278f401

Request error occurred

Please contact support with as precise a timestamp as possible indicating when the error occurred.

6000403

IO_ERROR

1baad0a9-374a-4434-bd5e-a6c25278f403

Request error occurred

Please contact support with as precise a timestamp as possible indicating when the error occurred.

6000404

IO_ERROR

1baad0a9-374a-4434-bd5e-a6c25278f404

Request error occurred

Please contact support with as precise a timestamp as possible indicating when the error occurred.

6000405

IO_ERROR

1baad0a9-374a-4434-bd5e-a6c25278f405

Request error occurred

Please contact support with as precise a timestamp as possible indicating when the error occurred.

6000422

IO_ERROR

1baad0a9-374a-4434-bd5e-a6c25278f422

Request error occurred

Please contact support with as precise a timestamp as possible indicating when the error occurred.

6000500

IO_ERROR

1baad0a9-374a-4434-bd5e-a6c25278f500

Request error occurred

Please contact support with as precise a timestamp as possible indicating when the error occurred.

6000501

IO_ERROR

1baad0a9-374a-4434-bd5e-a6c25278f501

Request error occurred

Please contact support with as precise a timestamp as possible indicating when the error occurred.

6000502

IO_ERROR

1baad0a9-374a-4434-bd5e-a6c25278f502

Request error occurred

Please contact support with as precise a timestamp as possible indicating when the error occurred.

6000503

IO_ERROR

1baad0a9-374a-4434-bd5e-a6c25278f503

Request error occurred

Please contact support with as precise a timestamp as possible indicating when the error occurred.

6000504

IO_ERROR

1baad0a9-374a-4434-bd5e-a6c25278f504

Request error occurred

Please contact support with as precise a timestamp as possible indicating when the error occurred.

30051000

IO_ERROR

EXTERNAL_ACQUIRER_ERROR

EXTERNAL_ACQUIRER

_ERROR

30055000

PAYMENT_PLATFORM

_ERROR

3d_SECURE_ERROR

3d_SECURE_ERROR

30341001

PAYMENT_PLATFORM

_ERROR

SUSPICION_OF_FRAUD_ERROR

SUSPICION_OF_FRAUD

_ERROR

50001006

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

amountOfMoney

.amount

50001059

DIRECT_PLATFORM_ERROR

UNKNOWN_TOKEN_ID

UNKNOWN_TOKEN_ID

cardPaymentMethod

SpecificInput.token

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

Please contact support with as precise a timestamp as possible indicating when the error occurred.

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

references.

merchantReference

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

amountOfMoney

.currencyCode

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

references.descriptor

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.device.ipAddress

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

cardPaymentMethod

SpecificInput

.transactionChannel

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

paymentProduct771

SpecificInput

.mandate.unique

MandateReference

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

paymentProduct771

SpecificInput

.mandate

.dateOfSignature

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

paymentProduct771

SpecificInput

.mandate.creditorId

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

iban

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

bic

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

accountHolder

50001111

DIRECT_PLATFORM_ERROR

UNKNOWN_PRODUCT_ID

UNKNOWN_PRODUCT_ID

network

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

cardPaymentMethod

SpecificInput

.card.cardHolderName

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

items.orderLineDetails

.productType

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

items.orderLineDetails

.productCode

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

items.orderLineDetails

.productPrice

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

items.orderLineDetails

.quantity

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

items.invoiceData

.description

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

items.orderLineDetails

.taxAmount

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

isFinal

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.personalInformation

.dateOfBirth

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.contactDetails

.emailAddress

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.billingAddress

.houseNumber

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.billingAddress.street

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

items

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

amountOfMoney

.amount

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

returnUrl

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.billingAddress

.additionalInfo

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.billingAddress.zip

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.billingAddress.city

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.billingAddress

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.billingAddress

.countryCode

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer.locale

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.personalInformation

.gender

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.shipping

.address.street

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.shipping

.address.state

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.shipping

.address.countryCode

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.shipping

.address.additionalInfo

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.shipping

.address.zip

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.shipping

.address.city

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.shipping.address

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.contactDetails

.phoneNumber

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.billingAddress.state

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.shipping

.address.name.lastName

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.shipping

.address.name.firstName

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.personalInformation

.name.firstName

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

financingPayment

MethodSpecificInput

.paymentProduct3391

SpecificInput

.installmentOptionId

50001111

DIRECT_PLATFORM_ERROR

INVALID_VALUE

INVALID_VALUE

order.customer

.companyInformation

.name

50001130

DIRECT_PLATFORM_ERROR

UNKNOWN_PAYMENT_ID

UNKNOWN_PAYMENT_ID

paymentId

50002555

DIRECT_PLATFORM_ERROR

CREDENTIALS

_ON_FILE_ERROR

CREDENTIALS

_ON_FILE_ERROR

Please contact support with as precise a timestamp as possible indicating when the error occurred.

50009974

DIRECT_PLATFORM_ERROR

INVALID_REQUEST_ORDER

INVALID_REQUEST_ORDER

50009981

DIRECT_PLATFORM_ERROR

DECLINED_BY

_EXTERNAL_ACQUIRER

INVALID_VALUE

50090000

DIRECT_PLATFORM_ERROR

NOT_SUPPORTED

NOT_SUPPORTED

Please contact support with as precise a timestamp as possible indicating when the error occurred.

50090002

DIRECT_PLATFORM_ERROR

AUTHORIZATION_DECLINED

AUTHORIZATION_DECLINED

50090004

DIRECT_PLATFORM_ERROR

CARD_NOT_APPROVED

CARD_NOT_APPROVED

50090005

DIRECT_PLATFORM_ERROR

AUTHORIZATION_DECLINED

AUTHORIZATION_DECLINED

50090007

DIRECT_PLATFORM_ERROR

CVC_NOT_VALID

CVC_NOT_VALID

50090012

DIRECT_PLATFORM_ERROR

TRANSACTION_INVALID

TRANSACTION_INVALID

50090013

DIRECT_PLATFORM_ERROR

LIMIT_EXCEEDED

LIMIT_EXCEEDED

50090014

DIRECT_PLATFORM_ERROR

INVALID_CARD

INVALID_CARD

50090021

DIRECT_PLATFORM_ERROR

COULD_NOT_BE_COMPLETED

COULD_NOT_BE_COMPLETED

50090031

DIRECT_PLATFORM_ERROR

INVALID_CARD_TYPE

INVALID_CARD_TYPE

50090033

DIRECT_PLATFORM_ERROR

EXPIRY_DATE_INVALID

EXPIRY_DATE_INVALID

50090034

DIRECT_PLATFORM_ERROR

MANIPULATION_SUSPECTED

MANIPULATION_SUSPECTED

50090043

DIRECT_PLATFORM_ERROR

CARD_STOLEN

CARD_STOLEN

50090051

DIRECT_PLATFORM_ERROR

LIMIT_EXCEEDED

LIMIT_EXCEEDED

50090055

DIRECT_PLATFORM_ERROR

INCORRECT_PIN

INCORRECT_PIN

50090056

DIRECT_PLATFORM_ERROR

CARD_UNKNOWN

CARD_UNKNOWN

50090057

DIRECT_PLATFORM_ERROR

WRONG_CARD

WRONG_CARD

50090058

DIRECT_PLATFORM_ERROR

TERMINAL_ID_UNKNOWN

TERMINAL_ID_UNKNOWN

50090060

DIRECT_PLATFORM_ERROR

CARD_ACCEPTOR_MUST

_CONTACT_THE_ACQUIRER

CARD_ACCEPTOR_MUST

_CONTACT_THE_ACQUIRER

50090061

DIRECT_PLATFORM_ERROR

CARD_BLOCKED

CARD_BLOCKED

50090062

DIRECT_PLATFORM_ERROR

CARD_CANCELLED

CARD_CANCELLED

50090063

DIRECT_PLATFORM_ERROR

CVC_NOT_VALID

CVC_NOT_VALID

50090064

DIRECT_PLATFORM_ERROR

INCORRECT

_AUTHORIZATION

_AMOUNT

INCORRECT

_AUTHORIZATION

_AMOUNT

50090080

DIRECT_PLATFORM_ERROR

AMOUNT_NO

_LONGER_AVAILABLE

AMOUNT_NO

_LONGER_AVAILABLE

50090091

DIRECT_PLATFORM_ERROR

CARD_ISSUER

_TEMPORARILY_NOT

_AVAILABLE

CARD_ISSUER

_TEMPORARILY_NOT

_AVAILABLE

50090101

DIRECT_PLATFORM_ERROR

THE_AUTHORISATION

_HAS_EXPIRED

THE_AUTHORISATION

_HAS_EXPIRED

50090102

DIRECT_PLATFORM_ERROR

AUTHORISATION_DENIED

AUTHORISATION_DENIED

50090103

DIRECT_PLATFORM_ERROR

COULD_NOT

_BE_COMPLETED

COULD_NOT

_BE_COMPLETED

Please contact support with as precise a timestamp as possible indicating when the error occurred.

50090104

DIRECT_PLATFORM_ERROR

CUSTOMER

_COULD_NOT_PAY.

CUSTOMER

_COULD_NOT_PAY.

50090105

DIRECT_PLATFORM_ERROR

REDIRECT_REQUIRED

REDIRECT_REQUIRED

50090107

DIRECT_PLATFORM_ERROR

RISK_ASSESSMENT

_DENIED

RISK_ASSESSMENT

_DENIED

50090108

DIRECT_PLATFORM_ERROR

ALREADY_COMPLETED

ALREADY_COMPLETED

50090109

DIRECT_PLATFORM_ERROR

TRANSACTION_DENIED

TRANSACTION_DENIED

50090110

DIRECT_PLATFORM_ERROR

MANDATE_AT

_EXTERNAL_PROVIDE

MANDATE_AT

_EXTERNAL_PROVIDE

50090111

DIRECT_PLATFORM_ERROR

USER_HAS

_NOT_COMPLETED

USER_HAS

_NOT_COMPLETED

50090112

DIRECT_PLATFORM_ERROR

ACCOUNT_LOCKED

_OR_INACTIVE

ACCOUNT_LOCKED

_OR_INACTIVE

50090120

DIRECT_PLATFORM_ERROR

TRANSACTION

_SOFT_DECLINED

TRANSACTION

_SOFT_DECLINED

Please contact support with as precise a timestamp as possible indicating when the error occurred.

50090130

DIRECT_PLATFORM_ERROR

SUSPECTED_FRAUD

SUSPECTED_FRAUD

50090131

DIRECT_PLATFORM_ERROR

EXCEEDS_APPROVAL

_AMOUNT_LIMIT

EXCEEDS_APPROVAL

_AMOUNT_LIMIT

50090132

DIRECT_PLATFORM_ERROR

BLOCKED

BLOCKED

Please contact support with as precise a timestamp as possible indicating when the error occurred.

50090133

DIRECT_PLATFORM_ERROR

CASH_REQUEST

_EXCEEDS_ISSUER_LIMIT

CASH_REQUEST

_EXCEEDS_ISSUER_LIMIT

50090134

DIRECT_PLATFORM_ERROR

VERIFICATION

_DATA_FAILED

VERIFICATION

_DATA_FAILED

50090135

DIRECT_PLATFORM_ERROR

POLICY

POLICY

Please contact support with as precise a timestamp as possible indicating when the error occurred.

50090136

DIRECT_PLATFORM_ERROR

SECURITY

SECURITY

Please contact support with as precise a timestamp as possible indicating when the error occurred.

50090137

DIRECT_PLATFORM_ERROR

LIFE_CYCLE

LIFE_CYCLE

Please contact support with as precise a timestamp as possible indicating when the error occurred.

50090138

DIRECT_PLATFORM_ERROR

EXCEEDS

_WITHDRAWAL

_FREQUENCY

EXCEEDS

_WITHDRAWAL

_FREQUENCY

50090139

DIRECT_PLATFORM_ERROR

TRANSACTION_CANNOT

_BE_COMPLETED

TRANSACTION_CANNOT

_BE_COMPLETED

50090301

DIRECT_PLATFORM_ERROR

AMOUNT_TOO_LOW

AMOUNT_TOO_LOW

50090302

DIRECT_PLATFORM_ERROR

AMOUNT_TO_LOW

_INSTALLMENT

AMOUNT_TO_LOW

_INSTALLMENT

50090303

DIRECT_PLATFORM_ERROR

CAPTURE_AMOUNT

_INVALID

CAPTURE_AMOUNT

_INVALID

50090304

DIRECT_PLATFORM_ERROR

TOKEN_IS_EXPIRED

TOKEN_IS_EXPIRED

50090306

DIRECT_PLATFORM_ERROR

NOT_SUPPORTED

NOT_SUPPORTED

50090307

DIRECT_PLATFORM_ERROR

FINANCING

_TRANSACTION_DECLINED

FINANCING

_TRANSACTION_DECLINED

50090350

DIRECT_PLATFORM_ERROR

PAYMENT_GUARANTEE

_HAS_EXPIRED

PAYMENT_GUARANTEE

_HAS_EXPIRED

50090352

DIRECT_PLATFORM_ERROR

NO_FURTHER_SHIPMENT

NO_FURTHER_SHIPMENT

50090872

DIRECT_PLATFORM_ERROR

TOKEN_NOT_FOUND

TOKEN_NOT_FOUND

50090877

DIRECT_PLATFORM_ERROR

INVALID_CARD_NUMBER

INVALID_CARD_NUMBER

50090879

DIRECT_PLATFORM_ERROR

CVC_NOT_VALID

CVC_NOT_VALID

50090880

DIRECT_PLATFORM_ERROR

INVALID_CARD_TYPE

INVALID_CARD_TYPE

50090881

DIRECT_PLATFORM_ERROR

INVALID_BANK_DETAILS

INVALID_BANK_DETAILS

50090882

DIRECT_PLATFORM_ERROR

BANK_TYPE

_NOT_SUPPORTED

BANK_TYPE

_NOT_SUPPORTED

50090883

DIRECT_PLATFORM_ERROR

INVALID_ACOUNT

INVALID_ACOUNT

50090884

DIRECT_PLATFORM_ERROR

INVALID_SORT_CODE

INVALID_SORT_CODE

50090885

DIRECT_PLATFORM_ERROR

BANK_NOT_SUPPORTED

BANK_NOT_SUPPORTED

50090887

DIRECT_PLATFORM_ERROR

INVALID_BIC

INVALID_BIC

50090888

DIRECT_PLATFORM_ERROR

INVALID_IBAN

INVALID_IBAN

50090889

DIRECT_PLATFORM_ERROR

INVALID_BIC_COUNTRY

INVALID_BIC_COUNTRY

50090891

DIRECT_PLATFORM_ERROR

PAYMENT_REFUSED

PAYMENT_REFUSED

50090892

DIRECT_PLATFORM_ERROR

INVALID_ACCOUNT_COUNTRY

INVALID_ACCOUNT_COUNTRY

50090894

DIRECT_PLATFORM_ERROR

ACCOUNT_DATA_INCOMPLETE

ACCOUNT_DATA_INCOMPLETE

50090895

DIRECT_PLATFORM_ERROR

ACCOUNT_DATA_INCOMPLETE

ACCOUNT_DATA_INCOMPLETE

50090896

DIRECT_PLATFORM_ERROR

ACCOUNT_DATA_INCOMPLETE

ACCOUNT_DATA_INCOMPLETE

50090897

DIRECT_PLATFORM_ERROR

ACCOUNT_DATA_INCOMPLETE

ACCOUNT_DATA_INCOMPLETE

50090906

DIRECT_PLATFORM_ERROR

REFUND_AMOUNT_TOO_HIGH

REFUND_AMOUNT_TOO_HIGH

50090908

DIRECT_PLATFORM_ERROR

CAPTURE_AMOUNT_TOO_HIGH

CAPTURE_AMOUNT_TOO_HIGH

50090910

DIRECT_PLATFORM_ERROR

CURRENCY_INVALID

CURRENCY_INVALID

50090911

DIRECT_PLATFORM_ERROR

MERCHANT_REFERENCE

_ALREADY_EXISTS

MERCHANT_REFERENCE

_ALREADY_EXISTS

50090914

DIRECT_PLATFORM_ERROR

PAYMENT_METHOD

_NOT_ALLOWED

PAYMENT_METHOD

_NOT_ALLOWED

50090915

DIRECT_PLATFORM_ERROR

REFUND_NOT_POSSIBLE

REFUND_NOT_POSSIBLE

50090916

DIRECT_PLATFORM_ERROR

AMOUNT_ERROR

AMOUNT_ERROR

50090917

DIRECT_PLATFORM_ERROR

REFUND_NOT_POSSIBLE

REFUND_NOT_POSSIBLE

50090918

DIRECT_PLATFORM_ERROR

AMOUNT_EXCEEDED

AMOUNT_EXCEEDED

50090923

DIRECT_PLATFORM_ERROR

CURRENCY_NOT_ALLOWED

CURRENCY_NOT_ALLOWED

50090923

DIRECT_PLATFORM_ERROR

PAYMENT_METHOD

_NOT_ALLOWED

PAYMENT_METHOD

_NOT_ALLOWED

50090925

DIRECT_PLATFORM_ERROR

LIVE_MODE_NOT_AVAILABLE

LIVE_MODE_NOT_AVAILABLE

50090926

DIRECT_PLATFORM_ERROR

INVALID_MODE

INVALID_MODE

50090926

DIRECT_PLATFORM_ERROR

INVALID_MODE

INVALID_MODE

50090937

DIRECT_PLATFORM_ERROR

INVALID

_SETTLEACCOUNT

INVALID

_SETTLEACCOUNT

50090938

DIRECT_PLATFORM_ERROR

VOUCHER_IS

_NOT_SUPPORTED

VOUCHER_IS

_NOT_SUPPORTED

50090940

DIRECT_PLATFORM_ERROR

CURRENCY_OR

_CARDTYPE_NOT

_AVAILABLE

CURRENCY_OR

_CARDTYPE_NOT

_AVAILABLE

50090944

DIRECT_PLATFORM_ERROR

AMOUNT_TOO_SMALL

AMOUNT_TOO_SMALL

50090945

DIRECT_PLATFORM_ERROR

AMOUNT_TOO_HIGH

AMOUNT_TOO_HIGH

50090950

DIRECT_PLATFORM_ERROR

PAYMENT_PROCESS

_INCORRECTLY_INITIATED

PAYMENT_PROCESS

_INCORRECTLY_INITIATED

50090950

DIRECT_PLATFORM_ERROR

OPERATION_NOT_POSSIBLE

OPERATION_NOT_POSSIBLE

50090951

DIRECT_PLATFORM_ERROR

TOO_MUCH_OPERATIONS

TOO_MUCH_OPERATIONS

50090965

DIRECT_PLATFORM_ERROR

CAPTURE_REFERENCE

_NOT_FOUND

CAPTURE_REFERENCE

_NOT_FOUND

50090966

DIRECT_PLATFORM_ERROR

NO_CAPTURE

_REFERENCE_FOR_REFUND

NO_CAPTURE

_REFERENCE_FOR_REFUND

50090970

DIRECT_PLATFORM_ERROR

OPERATION_CANCELLED 

OPERATION_CANCELLED 

50090971

DIRECT_PLATFORM_ERROR

USER_HAS

_NOT_COMPLETED

USER_HAS

_NOT_COMPLETED

50090973

DIRECT_PLATFORM_ERROR

MINIMUM_AGE_NOT_REACHED

MINIMUM_AGE_NOT_REACHED

50090975

DIRECT_PLATFORM_ERROR

TRANSACTION_REFUSED

TRANSACTION_REFUSED

50090980

DIRECT_PLATFORM_ERROR

COULD_NOT

_BE_COMPLETED

COULD_NOT

_BE_COMPLETED

Please contact support with as precise a timestamp as possible indicating when the error occurred.

50090992

DIRECT_PLATFORM_ERROR

INVALID_TEST_DATA

INVALID_TEST_DATA

50090993

DIRECT_PLATFORM_ERROR

TOO_MANY

_REQUESTS_AT_PROVIDER

TOO_MANY

_REQUESTS_AT_PROVIDER

50092004

DIRECT_PLATFORM_ERROR

INVALID_SUBACCOUNT

INVALID_SUBACCOUNT

50092700 

DIRECT_PLATFORM_ERROR

APPLE_PAY

_TOKEN_AMOUNT

APPLE_PAY

_TOKEN_AMOUNT

50092701

DIRECT_PLATFORM_ERROR

APPLE_PAY

_TOKEN_CURRENCY

APPLE_PAY

_TOKEN_CURRENCY

50092702

DIRECT_PLATFORM_ERROR

APPLE_PAY

_TOKEN_DECRYPT_ERROR

APPLE_PAY

_TOKEN_DECRYPT_ERROR

50092703

DIRECT_PLATFORM_ERROR

APPLE_PAY

_VALIDATION_ERROR

APPLE_PAY

_VALIDATION_ERROR

50092704

DIRECT_PLATFORM_ERROR

INVALID_APPLE

_PAY_TOKEN

INVALID_APPLE

_PAY_TOKEN

50092704

DIRECT_PLATFORM_ERROR

INVALID_GOOGLE

_PAY_TOKEN

INVALID_GOOGLE

_PAY_TOKEN

50101001

COMMERCE_PLATFORM

_ERROR

general-error-technical

-fault-internal

Internal server error

Please contact support with as precise a timestamp as possible indicating when the error occurred.

50101002

COMMERCE_PLATFORM

_ERROR

general-error-technical-fault-ambiguous-identifier

Ambiguous number of results for given identifier

50102001

COMMERCE_PLATFORM

_ERROR

general-error-invalid

-request-invalid

-method-argument

Invalid method argument

50102002

COMMERCE_PLATFORM

_ERROR

general-error-invalid-request-message-not-readable

Message is not valid. Verify correct message body is sent

50203001

COMMERCE_PLATFORM

_ERROR

commercecase-error-failed

-operation-insertion

Insertion of commerce case failed

50203002

COMMERCE_PLATFORM

_ERROR

commercecase-error-failed

-operation-update

Update of commerce case failed

50204001

COMMERCE_PLATFORM

_ERROR

commercecase-error-no-such-commerce-case

Commerce case with given merchantId and commerceCaseId does not exist

50204002

COMMERCE_PLATFORM

_ERROR

commercecase-error-no-such-merchant

Merchant with given merchantId does not exist

merchantId

50205001

COMMERCE_PLATFORM

_ERROR

commercecase-error-colliding-commerce-case-reference

The commerce case reference has already been used

merchantReference

50302001

COMMERCE_PLATFORM

_ERROR

checkout-error-invalid-request-invalid-shopping-cart-amount

The checkout amount and the amount of the shoppingCart do not match

50302002

COMMERCE_PLATFORM

_ERROR

checkout-error-invalid-request-negative-shopping-cart-amount

The total amount of the shoppingCart is negative

50302003

COMMERCE_PLATFORM

_ERROR

checkout-error-invalid-request-auto-execute-with-empty-shopping-cart

Auto execute order is not possible if the provided shopping cart is empty

50303001

COMMERCE_PLATFORM

_ERROR

checkout-error-failed-operation-insertion

Insertion of checkout failed

50303002

COMMERCE_PLATFORM

_ERROR

checkout-error-failed-operation-update

Update of checkout failed

50304001

COMMERCE_PLATFORM

_ERROR

checkout-error-no-such-checkout

Checkout with given merchantId and checkoutId does not exist

50304002

COMMERCE_PLATFORM

_ERROR

checkout-error-no-such-checkout-with-commerce-case

Checkout with given merchantId, commerceCaseId and checkoutId does not exist

50304003

COMMERCE_PLATFORM

_ERROR

checkout-error-no-such-commerce-case-with-checkout

Checkout with given merchantId and checkoutId does not exist

50304004

COMMERCE_PLATFORM

_ERROR

checkout-error-no-such-patch-cart-items

Patch not possible because of unknown cart item ID

shoppingCart.items

.orderLineDetails.id

50305001

COMMERCE_PLATFORM

_ERROR

checkout-error-colliding-merchant-reference

The checkout reference has already been used

references

.merchantReference

50306001

COMMERCE_PLATFORM

_ERROR

checkout-error-illegal-operation-invalid-status-change

Current checkoutStatus does not allow requested transaction type; cannot determine following steps

50306002

COMMERCE_PLATFORM

_ERROR

checkout-error-illegal-operation-cannot-change-deleted-resource

checkoutStatus DELETED does not allow further modification of the checkout

50306003

COMMERCE_PLATFORM

_ERROR

checkout-error-illegal-operation-cannot-delete-active-checkout

Deletion of checkout is not possible because it is not in the status OPEN

50306004

COMMERCE_PLATFORM

_ERROR

checkout-error-illegal-operation-wrong-status-patch

Checkout cannot me modified if the checkoutStatus is DELETED or PENDING_COMPLETION

50306005

COMMERCE_PLATFORM

_ERROR

checkout-error-illegal-operation-wrong-status-and-invalid-fields-patch

In checkoutStatus COMPLETED, BILLED or CHARGEBACKED, only the shoppingCart and the amountOfMoney of the checkout can be changed

Only the shoppingCart and the amountOfMoney of the checkout can be changed

50306006

COMMERCE_PLATFORM

_ERROR

checkout-error-illegal-operation-cannot-change-price-of-ordered-items

The productPrice cannot be changed for items with status ORDERED

50306007

COMMERCE_PLATFORM

_ERROR

checkout-error-illegal-operation-cannot-change-quantity-of-paid-for-items

quantity cannot be reduced because it would reduce items that already have a payment

50306008

COMMERCE_PLATFORM

_ERROR

checkout-error-illegal-operation-shopping-cart-must-be-updated-alongside-checkout-amount

If a checkout has an existing shoppingCart, this has to be updated alongside any changes to the checkout amount

shoppingCart

50306009

COMMERCE_PLATFORM

_ERROR

checkout-error-illegal-operation-amount-cannot-go-lower-than-paid-amount

The amountOfMoney cannot be reduced below the amount that is already paid

50306010

COMMERCE_PLATFORM

_ERROR

checkout-error-illegal-operation-forbidden-payment-action

The attempted payment action is not allowed on this checkout. Check allowedPaymentActions for possible actions

50308001

COMMERCE_PLATFORM

_ERROR

checkout-error-must-provide-order

The orderRequest is required and cannot be empty if the value for autoExecuteOrder is set to true

order

50308002

COMMERCE_PLATFORM

_ERROR

checkout-error-must-provide-missing-order-type

The orderRequest can only be processed if order type is set to full

order.orderType

50308003

COMMERCE_PLATFORM

_ERROR

checkout-error-must-provide-missing-merchant-reference

The orderRequest can only be processed if merchantReference of the orderReferences is set

orderReferences

.merchantReference

50402001

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-conflicting-currencies

Currency of refund must be same as currency of checkout

currency

50402002

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-refund-value-higher-than-collected-amount

Refund cannot be done because the provided amount for the refund is higher than the collectedAmount

amount

50402003

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-partial-order-with-discount

Request for type partial cannot contain shoppingCart items with product type DISCOUNT

50402004

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-non-ordered-items-deliver

Deliver with deliverType partial not possible because one or more shoppingCart items are not in status ORDERED

deliverItems

50402005

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-non-delivered-items-partial-return

Return with returnType partial not possible because one or more items are not in status DELIVERED

returnItems

50402006

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-partial-deliver-items-exceed-quantity

Deliver with deliverType partial not possible because provided item quantity is too high

deliverItems.quantity

50402007

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-partial-order-items-exceed-quantity

Order with orderType partial not possible because provided item quantity is too high

items.quantity

50402008

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-partial-return-items-exceed-quantity

Return with returnType partial not possible because provided item quantity is too high

returnItems.quantity

50402009

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-partial-cancel-items-exceed-quantity

Cancel with cancelType partial not possible because provided item quantity is too high

cancelItems.quantity

50402010

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-return-amount-too-high

Return cannot be done because the provided amount for the refund is higher than the collected amount

amount

50402011

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-full-order-request-with-items

Return with returnType full not possible because no items are expected in the request for this returnType

returnItems

50402012

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-invalid-request-full-cancel-request-with-items

Cancel with cancelType full not possible because no items are expected in the request for this cancelType

cancelItems

50404001

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-no-such-partial-order-cart-items

Order with orderType partial not possible because provided shoppingCart item ID(s) can not be found

50404002

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-no-such-deliver-cart-items

Deliver with deliverType partial not possible because provided shoppingCart item ID(s) can not be found

50404003

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-no-such-return-cart-items

Return with returnType partial not possible because provided shoppingCart item ID(s) can not be found

50404004

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-no-such-cancel-cart-items

Cancel with cancelType partial not possible because provided shoppingCart item ID(s) can not be found

50406001

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-cannot-refund-unfinished-payment

Checkout for refund is not in expected status BILLED or CHARGEBACKED

50406002

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-wrong-status-complete

Checkout for complete order is not in expected status

50406003

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-wrong-status-return

Return not possible because the checkout is not in the expected status BILLED or CHARGEBACKED

50406004

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-wrong-status-full-cancel

Cancel with cancelType full not possible because the checkout is not in the expected status PENDING_COMPLETION or COMPLETED

50406005

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-invalid-payment-executions-complete

The complete order is only possible if exactly one payment execution has an event with status PENDING_COMPLETION

50406006

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-invalid-payment-product-complete

The existing payment execution has the wrong paymentProductId for a complete order request

50406007 

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-non-ordered-items-full-deliver

Deliver with deliverType full not possible because one or more shoppingCart items are not in status ORDERED. Only for a Payment Execution with payment product id 3391 is the status WAITING_FOR_PAYMENT allowed

50406008

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-non-ordered-items-partial-cancel

Cancel with cancelType partial not possible because one or more shoppingCart items are not in status ORDERED. Only for a Payment Execution with payment product id 3391 is the status WAITING_FOR_PAYMENT allowed

50406009

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-non-ordered-items-full-cancel

Cancel with cancelType full not possible because one or more shoppingCart items are not in status ORDERED

50406010

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-deliver-with-payment-information

For a full deliver there must not be a paymentInformation

50406011

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-deliver-with-multiple-payment-executions

Deliver with deliverType full not possible because there is more than one paymentExecution

50406012

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-full-return-with-open-items

Return with returnType full not possible because one or more shoppingCart items are not in status DELIVERED

50406013

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-full-return-without-delivered-items

Return with returnType full not possible because there are no shoppingCart items with status DELIVERED

50406014

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-full-order-with-refunded-items

Return with returnType full not possible because there are one or more shoppingCart items that have already been returned

50406015

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-full-return-with-multiple-payment-executions

Return with returnType full not possible because there is more than one paymentExecution

50406016

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-illegal-operation-full-cancel-with-multiple-payment-executions

Cancel with cancelType full not possible because there is more than one paymentExecution

50407001

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-collected-amount

Refund cannot be done because there is no collectedAmount

50407002

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-payment-id-refund

Could not execute refund request as the paymentExecution contains no paymentId

50407003

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-payment-id-cancel

Could not execute cancellation request as the paymentExecution contains no paymentId

50407004

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-payment-id-capture

Could not execute capture request as the paymentExecution contains no paymentId

50407005

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-payment-id-pause

Could not execute pause request as the paymentExecution contains no paymentId

50407006

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-payment-id-complete

Could not execute completion request as the paymentExecution contains no paymentId

50407007

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-payment-id-return

Could not execute return request as the paymentExecution contains no paymentId

50407008

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-payment-execution-deliver

No paymentExecution found for checkout to execute full deliver request

50407009

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-payment-execution-return

No paymentExecution found for checkout to execute return request

50407010

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-payment-execution-cancel

No paymentExecution found for checkout to execute cancellation request

50407011

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-cart-items-deliver

Deliver request rejected because there are no items in the checkout shoppingCart

50407012

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-cart-items-order

Order request rejected because there are no items in the checkout shoppingCart

50407013

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-cart-items-return

Return request rejected because there are no items in the checkout shoppingCart

50407015

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-missing-cart-items-cancel

Cancel request rejected because there are no items in the checkout shoppingCart

50408001

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-must-provide-partial-deliver-items

Deliver with deliverType partial not possible because no items were provided in the request

deliverItems

50408002

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-must-provide-partial-order-items

Order with orderType partial not possible because no items have been provided

items

50408003

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-must-provide-partial-cancel-items

Cancel with cancelType partial not possible because no items have been provided in the request

cancelItems

50408004

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-must-provide-partial-order-cancellation-reason

Deliver with deliverType partial is flagged as final but cancellationReason is missing

cancellationReason

50408005

COMMERCE_PLATFORM

_ERROR

ordermanagement-error-must-provide-partial-return-items

Return with returnType partial not possible because no items have been provided

returnItems

50501001

COMMERCE_PLATFORM

_ERROR

payment-error-technical-fault-version-conflict

Payment could not be processed due to version conflict. Please retry request

50501009

COMMERCE_PLATFORM

_ERROR

payment-error-technical-fault-payment-information-refund-missing-reporting-token

Reporting token must be set to create a refund for credit card

50502001

COMMERCE_PLATFORM

_ERROR

payment-error-invalid-request-cannot-capture-more-than-open-amount

Capture cannot be done because the provided amount for the capture is higher than the openAmount

amount

50502002

COMMERCE_PLATFORM

_ERROR

payment-error-invalid-request-payment-information-conflicting-currencies

Currency of paymentInformation must be same as currency of checkout

currency

50502003

COMMERCE_PLATFORM

_ERROR

payment-error-invalid-request-complete-conflicting-currencies

Currency of complete must be same as currency of checkout

currency

50502004

COMMERCE_PLATFORM

_ERROR

payment-error-invalid-request-payment-execution-conflicting-currencies

Currency of paymentExecution must be same as currency of checkout

currency

50502005

COMMERCE_PLATFORM

_ERROR

payment-error-invalid-request-payment-execution-amount-too-high

Amount of the paymentExecution not provided or greater than checkout amount

amount

50502006

COMMERCE_PLATFORM

_ERROR

payment-error-invalid-request-unknown-payment-product-id

The provided paymentProductId is either missing or unknown

paymentMethod

SpecificInput

.*.paymentProductId

50502007

COMMERCE_PLATFORM

_ERROR

payment-error-invalid-request-payment-information-refund-invalid-amount

The amount of the request for a refund of a Payment Information is higher than the existing amount

amount

50502008

COMMERCE_PLATFORM

_ERROR

payment-error-invalid-request-payment-information-refund-missing-account-holder

Account holder must be set to create a refund for giro card or ELV/sepa direct debit

50502010

COMMERCE_PLATFORM

_ERROR

payment-error-invalid-request-payment-execution-exceeds-checkout-amount

With this payment execution, the payments would exceed the amount of the checkout

amount

50503001 
 

COMMERCE_PLATFORM

_ERROR

payment-error-failed-operation-deletion

Deletion of payment failed

50504001

COMMERCE_PLATFORM

_ERROR

payment-error-no-such-payment-information

No paymentInformation found for provided paymentInformationId

paymentInformationId

50504002

COMMERCE_PLATFORM

_ERROR

payment-error-no-such-payment-execution

No paymentExecution found for provided paymentExecutionId

paymentExecutionId

50504003

COMMERCE_PLATFORM

_ERROR

payment-error-no-such-sale-or-capture

Could not execute refresh request as the paymentExecution does not contains a sale or capture event

50505001

COMMERCE_PLATFORM

_ERROR

payment-error-colliding-payment-for-checkout

A valid payment has already been created for the checkout

50505002

COMMERCE_PLATFORM

_ERROR

payment-error-colliding-merchant-reference

Payment execution already exists for merchant reference

merchantReference

50505003

COMMERCE_PLATFORM

_ERROR

payment-error-colliding-payment-request

Another payment request is currently being processed and has to be terminated first

50506001

COMMERCE_PLATFORM

_ERROR

payment-error-illegal-operation-cannot-cancel-unfinished-payment

Checkout for cancel payment request is not in expected status PENDING_COMPLETION, COMPLETED, BILLED or CHARGEBACKED: %s

50506002

COMMERCE_PLATFORM

_ERROR

payment-error-illegal-operation-cannot-cancel-captured-payment

Cancel rejected because the amount of the payment execution has already been CAPTURED

50506003

COMMERCE_PLATFORM

_ERROR

payment-error-illegal-operation-no-amount-to-capture

Checkout has no OPEN amount to capture

50506004

COMMERCE_PLATFORM

_ERROR

payment-error-illegal-operation-wrong-status-capture

Checkout for capture is not in expected status BILLED, COMPLETED or CHARGEBACKED

50506005

COMMERCE_PLATFORM

_ERROR

payment-error-illegal-operation-wrong-status-credit-note

Checkout for credit note is not in expected status CHARGEBACKED

50506006

COMMERCE_PLATFORM

_ERROR

payment-error-illegal-operation-payment-information-refund-invalid-payment-product-id

The refund is not possible for the paymentProductId of the Payment Information

50506007

COMMERCE_PLATFORM

_ERROR

payment-error-illegal-operation-payment-information-precessed-outside-our-system

Operation is not allowed, initial transaction processed outside of current system

50506008

COMMERCE_PLATFORM

_ERROR

payment-error-illegal-operation-cannot-cancel-pending-completion

Cancellation of a Checkout with status PENDING_COMPLETION is only allowed for a Payment Execution with payment product id 3391

50507001

COMMERCE_PLATFORM

_ERROR

payment-error-missing-payment-execution-payment-product-id

No paymentProductId was found for given paymentExecution

50507002

COMMERCE_PLATFORM

_ERROR

payment-error-missing-payment-execution

There is no valid paymentExecution for the checkout

50507003

COMMERCE_PLATFORM

_ERROR

payment-error-missing-payment-id-refresh

Could not execute refresh request as the paymentExecution contains no paymentId

50508001

COMMERCE_PLATFORM

_ERROR

payment-error-must-provide-payment-method

Payment could not be executed because no paymentProductId has been provided

cardPayment-MethodSpecificInput
redirectPayment-MethodSpecificInput
sepaDirectDebitPayment-MethodSpecificInput
financingPayment-MethodSpecificInput

50508002

COMMERCE_PLATFORM

_ERROR

payment-error-must-provide-bnpl-cancellation-reason

cancellationReason is missing for cancel of BNPL payment

cancellationReason

50508003

COMMERCE_PLATFORM

_ERROR

payment-error-must-provide-final-cancellation-reason

Capture is flagged as final but no cancellation reason has been provided

cancellationReason

50508004

COMMERCE_PLATFORM

_ERROR

payment-error-must-provide-refund-amount

Refund amount or currency code missing

amountOfMoney.amount
amountOfMoney.currency

50601001

COMMERCE_PLATFORM

_ERROR

reporting-error-technical-fault-csv-export-failed

The creation of the report export failed

50602001

COMMERCE_PLATFORM

_ERROR

reporting-error-invalid-request-accept-header

The provided accept header is not allowed. Only application/json and application/xml are allowed

50605001

COMMERCE_PLATFORM

_ERROR

reporting-error-colliding-other-export

Another export is currently being processed and has to be terminated first

50703001

COMMERCE_PLATFORM

_ERROR

merchantconfiguration-error-failed-operation-insertion-of-retention-period

Insert or update of retention periods failed

50704001

COMMERCE_PLATFORM

_ERROR

merchantconfiguration-error-no-such-gateway-configuration

Your configuration is invalid, please contact customer support